Customer-Focused Service Station Associate

seek.com.au; Sydney; On-site; AUD 34,000 - 41,000; Full time

Job summary

A family-run service station near a small neighbourhood shopping centre invites a casual console operator to join our team of mechanics and retail staff. You will be the major point of contact for customers, requiring outstanding service and a neat appearance, with a focus on safety in the driveway and pump area.

Responsibilities include front-desk customer service, shop duties, fuel handling, and teamwork.

Qualifications

• Outstanding customer service skills
• Excellent observation skills
• Class 1 Drivers license essential

Responsibilities

• Promote and maintain a positive organizational image and good community relations
• Answer telephone in a polite and timely manner and transfer call to appropriate staff member
• Contact customers by phone after their car has been serviced
• Report to the Manager in a timely manner on issues likely to influence desired outcomes and good customer relations
• Maintain a neat and tidy appearance
• Open and close the service station according to established procedures
• Park cars in workshop at night that have not been collected by customers
• Handle cash accurately
• Ensure only a minimum of cash is kept on hand and remainder placed in safe
• Monitor driveway and shop to ensure that all purchases of fuel or other items are paid for
• Operate banking terminal and console according to established procedures
• Complete end of shift procedures (balance, cash up, report equipment faults or other problems)
• Order specific stock items
• Maintain cleanliness of shop area
• Take Dips on all fuel tanks and record results
• Fill gas bottles
• Liaise with tanker drivers when fuel is delivered
• Assist others and cooperate with your co-workers
• Carry out other tasks as required by the team to ensure the team’s effectiveness and efficiency
• Ensure all work is carried out in accordance with the obligations detailed in the Workplace Health and Safety Act and Regulations Hours

Skills

Customer service

Observation skills

Communication skills

Education

Class 1 Drivers license

Job description

A family-run service station near a small neighbourhood shopping centre invites a casual console operator to join our team of mechanics and retail staff. You will be the major point of contact for customers, requiring outstanding service and a neat appearance, with a focus on safety in the driveway and pump area.

Responsibilities include front-desk customer service, shop duties, fuel handling, and teamwork.