Customer Field Technician I Caboulture

NBN Co; Newcastle City Council; On-site; AUD 60,000 - 75,000; Full time

Job summary

nbn is seeking Customer Field Technicians to connect and support customers in homes or businesses across a range of nbn technologies. Through our fully paid 8-week training program, we’ll build on your existing skills and provide you with the technical knowledge, tools and support needed to succeed in the role.

This hands-on, field-based role offers variety and independence, with each day bringing new locations and challenges.

Qualifications

• Telecom experience is not required; training provided.
• Enjoy hands-on work and problem solving, and be comfortable speaking with customers.
• From trades or field-based roles, experience in such backgrounds is valued.
• A current, clean Driver’s Licence is essential.

Responsibilities

• Install new services and maintain network infrastructure.
• Troubleshoot faults and support customers in homes or businesses.
• Work indoors and outdoors, including heights and confined spaces.
• Handle tools and equipment safely and follow safe work practices.
• Provide quality outcomes and clear communication to customers.

Job description

Looking for a rewarding career where your practical skills can make a real difference to our customers and communities?

Whether you've worked in telecommunications, electrical, construction, civil works, utilities, manufacturing, field services, maintenance, or a similar hands‑on environment, we want to hear from you. We welcome applicants from diverse backgrounds, including apprentices, experienced professionals, and those looking to apply their transferable skills in a new industry.

At nbn, we're looking for motivated people to join our internal workforce as Customer Field Technicians. Through our fully paid 8-week training program, we'll build on your existing skills and provide you with the technical knowledge, tools and support needed to succeed in the role.

A bit about your role

As a Customer Field Technician, you'll play an important role in connecting and supporting customers in their homes or businesses across a range of nbn technologies.

Your day could involve installing new services, maintaining network infrastructure, troubleshooting faults and ensuring our customers feel supported and informed.

This is a hands‑on, field-based role that offers variety and independence, with each day bringing new locations, challenges, and opportunities to learn. You'll be comfortable working both indoors and outdoors, including at heights, in confined spaces, and handling tools and equipment as part of the role.

We’ll provide full training, a company vehicle, tools of the trade, and ongoing career growth and support to help you succeed. Safety is at the heart of everything we do, and you'll be supported to follow safe work practices while delivering quality outcomes for customers and communities.

The working hours are between 7am and 7pm, with flexibility based on business needs.

A bit about you

Previous experience in telecommunications isn’t needed — we’ll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems, and feel comfortable speaking with customers.

You might come from a trade, a hands‑on technical job, or a customer‑focused role. Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work or manufacturing is highly valued.

You’ll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A strong commitment to safety, clear communication skills, and a current, clean Driver’s Licence are essential.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee‑led diversity pillars. Click here to see our list of employee benefitsand why we're recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing***********@nbnco.com.auor calling our Recruitment Accessibility Enquiry Line at+61 990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit ourContact Uspage on our website.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note, this is a permanent full-time role. To be eligible for this role, you must have full working rights in Australia.

Worker Type Permanent

Time Type Full time

Field Base Location Brisbane Metro North