Customer Field Technician

nbn® Australia; Taree; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Full-time salary during training

Vehicle provided

Fuel card

Tools provided

Uniform provided

Job summary

nbn is seeking a Customer Field Technician in the Taree region to join our internal workforce. You will work with customers to install, repair and maintain fibre and copper systems, delivering reliable connectivity.

Training is provided, with all required tools and support to succeed in a hands-on, customer-focused environment. You’ll work independently across customer premises or sites, handle faults, and ensure customers are informed and confident throughout the service visit.

Qualifications

• Hands-on trade or technical experience preferred.
• Able to communicate clearly with customers.
• Willingness to learn and follow safety procedures.

Responsibilities

• Complete tasks across nbn technologies including installations, repairs and maintenance.
• Install copper or fibre cabling and set up customer equipment.
• Identify faults and support customers in their homes or businesses.

Skills

Hands-on

Customer communication

Problem solving

Independent worker

Valid Driver's Licence

Job description

• Earn a full-time salary whilst you are trained
• Vehicle, Fuel card, Tools, Uniform - all covered
• Calling all Tradies and Apprentices!

Are you a tradesperson, trade assistant, or field-based worker, based in Taree/Forster, looking to take the next step in your career? Whether your background is in telecommunications, electrical, construction, plumbing, civil works, or general labouring or similar industries - Including apprentices!

If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need.

Join us in shaping Australia’s digital future. In this hands‑on, customer‑focused role, you’ll be helping connect homes and communities, making a real difference every day.

A bit about your role

As a Customer Field Technician, you’ll work independently to complete a variety of tasks across different nbn technologies. Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses.

Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and ensuring customers feel supported and informed throughout the process.

Working hours are between 7am and 7pm, with flexibility based on business needs. You’ll receive full training, all required tools, and ongoing support so you feel confident and set up for success.

Safety is a fundamental part of this role—whether you're handling equipment, working in customers’ premises, or completing technical tasks, you’ll be expected to consistently apply safe work practices and follow nbn’s safety procedures.

A bit about you

Previous experience in telecommunications isn’t needed — we’ll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems, and feel comfortable speaking with customers.

You might come from a trade, a hands‑on technical job, or a customer‑focused trade role. Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, or manufacturing is highly valued.

You’ll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A strong commitment to safety, clear communication skills, and a current, clean Driver’s Licence are essential.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.

• 18 weeks of paid parental leave

Equal Opportunities for All

We champion equal opportunities for all employees.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.