Customer Field Technician Bendigo

NBN Co; Greater Bendigo; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Vehicle provision

Fuel card

Tools provided

Uniform

Full training

Job summary

nbn in Bendigo is seeking a Customer Field Technician to join our hands-on, customer-focused field team. You’ll install, repair, and maintain telecoms equipment across homes and small businesses, using provided tools and training.

Hours are 7am–7pm with rostered shifts; you’ll travel to customer sites, deliver safe, high-quality service, and keep customers informed throughout the process. A current clean Driver’s Licence is required.

Qualifications

• Hands-on aptitude is essential.
• Strong safety mindset and ability to work independently.
• Comfortable communicating with customers.
• Valid driver's licence required.

Responsibilities

• Install, repair, and maintain telecoms equipment at customer sites.
• Set up customer equipment and diagnose faults.
• Provide clear updates to customers and ensure safe work practices.
• Work across multiple technologies and sites.

Skills

Hands-on mindset

Problem solving

Clear communication

Safety awareness

Customer service

Job description

Earn a full-time salary whilst you are trained
Vehicle, Fuel card, Tools, Uniform - all covered
Calling all Tradies and Apprentices!
Are you a tradesperson, trade assistant, or field-based worker based in the Bendigo area, looking to take the next step in your career? Whether your background is in telecommunications, electrical, construction, plumbing, civil works, or general labouring or similar industries - Including apprentices!

If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need.

Join us in shaping Australia’s digital future. In this hands‑on, customer‑focused role, you’ll be helping connect homes and communities, making a real difference every day.

A bit about your role

As a Customer Field Technician, you’ll work independently to complete a variety of tasks across different nbn technologies. Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses.

Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and ensuring customers feel supported and informed throughout the process.

Working hours are between 7am and 7pm, with flexibility based on business needs. You’ll receive full training, all required tools, and ongoing support so you feel confident and set up for success.

Safety is a fundamental part of this role—whether you're handling equipment, working in customers’ premises, or completing technical tasks, you’ll be expected to consistently apply safe work practices and follow nbn’s safety procedures.

A bit about you

Previous experience in telecommunications isn’t needed — we’ll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems, and feel comfortable speaking with customers.

You might come from a trade, a hands‑on technical job, or a customer‑focused trade role. Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, or manufacturing is highly valued.

You’ll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A strong commitment to safety, clear communication skills, and a current, clean Driver’s Licence are essential.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.