Customer Field Technician I South Coast

nbn® Australia; Batemans Bay; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Reconciliation Action Plan

Accessibility & Inclusion Plan

18 weeks of paid parental leave

Pride in Diversity Platinum Employer

Employee-led diversity pillars

WORK180 Endorsed Employer for Women

Job summary

nbn is looking for a Customer Field Technician to work across the NSW South Coast, including Ulladulla, Batemans Bay, Narooma, Bega and Eden. The role is hands-on, independent, and customer-focused, with full training and all necessary tools provided.

You will install and service copper or fibre cabling, help customers in their homes or businesses, and ensure safety and quality throughout the job. A current driver’s licence and Australia working rights are essential.

Qualifications

• Experience in telecommunications isn’t required — training will be provided.
• Must enjoy hands-on work and solving problems while speaking with customers.
• Current, clean Driver’s Licence is essential.

Responsibilities

• Installations, repairs, maintenance and support for customers at homes or businesses.
• Install copper or fibre cabling, set up customer equipment, identify faults and fix them.
• Work independently with a strong focus on safety and customer experience.

Skills

Hands-on

Customer interaction

Problem solving

Job description

We're looking for people in the NSW South Coast area; around Ulladulla, Batemans Bay, Narooma, Bega & Eden

Are you a tradesperson, trade assistant, or field-based worker looking to take the next step in your career? Whether your background is in telecommunications, electrical, construction, plumbing, civil works, or general labouring or similar industries - Including apprentices!

If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need.

Join us in shaping Australia’s digital future. In this hands‑on, customer‑focused role, you’ll be helping connect homes and communities, making a real difference every day.

A bit about your role

As a Customer Field Technician, you’ll work independently to complete a variety of tasks across different nbn technologies. Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses.

Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and ensuring customers feel supported and informed throughout the process.

Working hours are between 7am and 7pm, with flexibility based on business needs. You’ll receive full training, all required tools, and ongoing support so you feel confident and set up for success.

Safety is a fundamental part of this role—whether you're handling equipment, working in customers’ premises, or completing technical tasks, you’ll be expected to consistently apply safe work practices and follow nbn’s safety procedures.

A bit about you

Previous experience in telecommunications isn’t needed — we’ll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems, and feel comfortable speaking with customers.

You might come from a trade, a hands‑on technical job, or a customer‑focused role. Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality, or manufacturing is highly valued.

You’ll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A strong commitment to safety, clear communication skills, and a current, clean Driver’s Licence are essential.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

• Reconciliation Action Plan
• Accessibility & Inclusion Plan
• 18 weeks of paid parental leave
• Pride in Diversity Platinum Employer
• Employee-led diversity pillars
• WORK180 Endorsed Employer for Women

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.