Customer Field Technician

NBN Co; Katoomba; On-site; AUD 65,000 - 90,000; Full time

Job summary

nbn is seeking a Customer Field Technician to work independently on installations, repairs and maintenance in homes or businesses. You will install copper or fibre cabling, set up customer equipment, identify faults and ensure customers feel informed and supported throughout the process.

Expect full training, tools provided, and ongoing support. Working hours are 7am–7pm with flexibility based on business needs, and a strong emphasis on safety and customer service throughout.

Qualifications

• Previous experience in telecommunications isn’t needed — we’ll teach you everything you need to know.
• You might come from a trade, a hands‑on technical job, or a customer‑focused role.
• A strong commitment to safety, clear communication skills, and a current, clean Driver’s Licence are essential.

Responsibilities

• Installations, repairs, maintenance, and supporting customers in their homes or businesses.
• Install copper or fibre cabling and set up customer equipment.
• Identify and fix faults while keeping customers informed.
• Working hours are between 7am and 7pm, with flexibility based on business needs.

Job description

We’re looking for people who enjoy practical, hands‑on work and are open to trying something new. You might come from a trade, technical background, or any role where you work with your hands. People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing, and similar industries have all thrived in this position.Safety is at the core of everything we do, and we’re looking for people who value working safely, following procedures, and looking out for their teammates and customers.

If this sounds like you,nbnwould love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need.

Join us in shaping Australia’s digital future. In this hands‑on, customer‑focused role, you’ll be helping connect homes and communities, making a real difference every day.

A bit about your role

As a Customer Field Technician, you’ll work independently to complete a variety of tasks across different nbn technologies. Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses. Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and ensuring customers feel supported and informed throughout the process. Working hours are between7am and 7pm, with flexibility based on business needs. You’ll receive full training, all required tools, and ongoing support so you feel confident and set up for success.

Safety is a fundamental part of this role—whether you're handling equipment, working in customers’ premises, or completing technical tasks, you’ll be expected to consistently apply safe work practices and follow nbn’s safety procedures.

A bit about you

Previous experience in telecommunications isn’t needed — we’ll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems, and feel comfortable speaking with customers. You might come from a trade, a hands‑on technical job, or a customer‑focused role. Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality, or manufacturing is highly valued. You’ll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A strong commitment to safety, clear communication skills, and a current, clean Driver’s Licence are essential.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That’s why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee‑led diversity pillars. Our list of employee benefits and why we’re recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing ***********@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at+61 990. Please note, this line is dedicated to accessibility‑related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

The preferred candidate will be required to undertake a Criminal History Check and a Pre‑Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

It is a permanent role. To be eligible for this role, you must have full working rights in Australia.