Customer Field Technician

NBN Co; Wingecarribee Shire Council; On-site; AUD 55,000 - 73,000; Full time

Benefits offered by this job

Vehicle, Fuel card, Tools, Uniform

Reconciliation Action Plan

Accessibility & Inclusion Plan

18 weeks of paid parental leave

Pride in Diversity Platinum Employer

Active employee-led diversity pillars

WORK180 Endorsed Employer for Women

Job summary

nbn is hiring a Customer Field Technician to support homes and businesses in the Southern Highlands and Cooma area. You will work independently across multiple technologies, performing installations, repairs, maintenance and customer support in customers' homes or businesses.

No prior telecommunications experience is required as full training will be provided. A current, clean drivers licence is essential and you will work within 7am–7pm with some flexibility.

Qualifications

• No telecom experience required; training provided.
• Must be eligible to work in Australia and hold a valid drivers license.
• Strong communication and customer‑facing skills are valued.

Responsibilities

• Install copper or fibre cabling across sites.
• Set up customer equipment and ensure it functions correctly.
• Identify faults, perform repairs, and provide on-site support.

Skills

Hands-on work

Problem solving

Customer communication

Job description

Earn a full-time salary whilst you are trained

Vehicle, Fuel card, Tools, Uniform - all covered

Calling all Tradies and Apprentices!

Are you a tradesperson, trade assistant, or field-based worker based in the Southern Highlands and Cooma area, looking to take the next step in your career? Whether your background is in telecommunications, electrical, construction, plumbing, civil works, or general labouring or similar industries - Including apprentices!

If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need.

Join us in shaping Australia's digital future. In this hands‑on, customer‑focused role, you'll be helping connect homes and communities, making a real difference every day.

A bit about your role

As a Customer Field Technician, you'll work independently to complete a variety of tasks across different nbn technologies. Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses.

Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and ensuring customers feel supported and informed throughout the process.

Working hours are between 7am and 7pm, with flexibility based on business needs. You'll receive full training, all required tools, and ongoing support so you feel confident and set up for success.

Safety is a fundamental part of this role - whether you are handling equipment, working in customers' premises, or completing technical tasks, you'll be expected to consistently apply safe work practices and follow nbn's safety procedures.

A bit about you

Previous experience in telecommunications isn't needed — we'll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems, and feel comfortable speaking with customers.

You might come from a trade, a hands‑on technical job, or a customer‑focused trade role. Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, or manufacturing is highly valued.

You'll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A strong commitment to safety, clear communication skills, and a current, clean Driver's Licence are essential.

Life at nbn

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.

• Vehicle, Fuel card, Tools, Uniform - all covered
• Reconciliation Action Plan
• Accessibility & Inclusion Plan
• 18 weeks of paid parental leave
• Pride in Diversity Platinum Employer
• Active employee-led diversity pillars
• Recognised as a WORK180 Endorsed Employer for Women

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing***********@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.