Customer Experience/Warehouse Specialist

eBay; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

eBay is seeking a detail-oriented operations professional in Sydney to manage the flow of products through inbound/outbound processing and collaborate with multiple teams. You will help fulfill orders and ensure on-time delivery, acting as a key liaison between buyers, sellers, and authentication specialists.

The role emphasizes organizational skills, problem solving, and a proactive approach to improving processes in a fast-paced environment, with occasional extended hours and weekend coverage

Qualifications

• Strong written and verbal communication skills.
• Ability to work across multiple departments.
• Excellent organizational and time management skills.

Responsibilities

• Receiving inbound shipments from various couriers and prepare orders for shipment by assigning shipping labels and vital packaging.
• Handling and resolving issues with inventory coming from our Seller to the Authenticator and coordinate with the relevant stakeholders
• Handling and resolving other operational and technical issues that arise between the Authenticator and eBay
• Identify overall process improvements & enable efficiencies
• Investigate missing or wrong information between eBay and our Partner, which is holding up our Partner’s ability to process transactions
• Research and track shipping issues (e.g. No tracking number/shipping query etc.)
• Will be responsible for communicating with Buyers and Sellers occasionally, on behalf of the eBay stakeholder to achieve a satisfactory outcome
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
• Maintain a clean work area to help protect merchandise from damage
• Flexible and willing to support other areas across the business as they come up

Skills

Communication

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Role

In this role, you will be responsible for facilitating the flow of products through the inbound/outbound processing pipeline and working closely with other operational departments throughout the day, as well as liaising with our customer experience teams. The operations team manages our worldwide distribution and is responsible for fulfilling orders and ensuring on-time delivery to buyers.

The ideal candidate will be a driven, organized, innovative thinker who is comfortable working across a variety of departments. The customer experience team is essential to forging and maintaining lasting relationships with our millions of customers, serving as the primary contact between buyers and sellers.

About The Team

Looking for a global ecommerce leader where you can shape how the world buys, sells, and gives? If you said yes, eBay wants to talk to you. Where you can just be yourself, do your best work, and have a significant impact for people across the globe.

Our team is responsible for the authentication experience at eBay. We know that buyers want the real deal and eBay’s Authenticity Guarantee provides peace of mind when shopping for luxury items.

We live a one-team culture and collaborate to bring the best experiences to our customers. We’re a fast-paced and agile workplace backed by a fun and supportive environment that is focused on helping our people learn and grow their careers faster than anywhere else.

Day-to-day Responsibilities

• Receiving inbound shipments from various couriers and prepare orders for shipment by assigning shipping labels and vital packaging.
• Handling and resolving issues with inventory coming from our Seller to the Authenticator and coordinate with the relevant stakeholders
• Handling and resolving other operational and technical issues that arise between the Authenticator and eBay
• Identify overall process improvements & enable efficiencies
• Investigate missing or wrong information between eBay and our Partner, which is holding up our Partner’s ability to process transactions
• Research and track shipping issues (e.g. No tracking number/shipping query etc.)
• Will be responsible for communicating with Buyers and Sellers occasionally, on behalf of the eBay stakeholder to achieve a satisfactory outcome
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
• Maintain a clean work area to help protect merchandise from damage.
• Flexible and willing to support other areas across the business as they come up

The Person We’re Looking For

• Strong written and verbal communication skills, as well as strong analytical and problem-solving skills.
• Prior experience processing and handling outbound parcel shipments.
• Excellent organizational and time management skills
• Ability to work well in a fast-paced environment with frequently changing dynamics
• We further require a strong bias for action; capable of making great things happen quickly and happy to roll up their sleeves to get things done when needed.
• A quick learner, self-starter, able to work independently, and willing to handle the pressures of an increasing level of responsibility
• Maintaining a high level of customer focus in many different and complicated situations
• Must be able to stand for long periods of time and lift 25kg
• Must be available and willing to work extended hours as occasionally needed, including weekends and holidays, to meet business needs

We celebrate diversity at eBay

We love creating opportunities for others by connecting people from a diverse group of backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do every single day.

We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe and included, that you have a fair shot at great opportunities and that you can bring your unique self to work.

To learn about our Diversity & Inclusion click here.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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