Customer Experience Team Member

Happitat; Gold Coast City; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Above industry award wages

Job summary

Happitat on the Gold Coast is seeking an enthusiastic Reception Ambassador to welcome guests, manage bookings and help create memorable adventures in our outdoor park.

You will maintain the reception and retail areas, ensure safety and cleanliness, and support open/close procedures while working Thursdays through Monday, including weekends and holidays.

If you have a positive attitude, outdoor tolerance, and POS experience, join our people-first team and help guests reconnect with nature.

Qualifications

• High School diploma or equivalent.
• Current First Aid certificate.
• Current Food Handling Certificate (Standard 3.2.2).
• Certificate II or III in Tourism or equivalent advantageous.
• Experience with Point of Sale (POS) systems.
• Comfort working outdoors in varied weather.
• Positive and can-do attitude; team player.

Responsibilities

• Greet customers and set the tone for their adventure.
• Handle booking and ticketing processes.
• Maintain reception and retail areas cleanliness and appeal.
• Assist with opening and closing procedures.
• Conduct regular safety inspections and address hazards.
• Support park operations Thursdays–Mondays, including weekends and holidays.

Skills

POS systems

Customer service

Outdoor work

Team player

Physically fit

Own vehicle

Education

High School diploma

First Aid certificate

Food Handling certificate

Tourism certificate preferred

Job description

Job Description

Looking for an adventure?

Be the first smile our customers see, setting the tone for an unforgettable adventure and inspiring them to take a walk on the wild side. As an ambassador of Happitat, you’ll be the face of our people-first culture, one-of-a-kind environment and love for nature.

Got what it takes?

This role requires someone who:

• Radiates positive and vibrant energy to ensure every customer feels welcomed, informed and appreciated.
• Demonstrates a strong work ethic and a flair for customer service.
• Is experienced in booking and ticketing processes and well-versed in the adventures on offer
• Maintains the visual appeal and cleanliness of the reception area, handles food, and monitors and replenishes retail offerings.
• Assists with department open and closing procedures.
• Conducts regular inspections & audits of work areas to identify & remedy potential safety hazards or issues.
• Maintains a high level of aesthetic appeal across the reception and retail areas of our unique adventure park, ensuring the enjoyment and satisfaction of our customers.

Do you fit the bill?

We’ve got a few deal breakers, so you’ll need to have:

• High School diploma or equivalent
• Current First Aid certificate
• Current Food Handling Certificate (Standard 3.2.2)
• Certificate II or III in Tourism or equivalent advantageous
• Experience with Point of Sale (POS) systems
• An understanding of exposure and working in outdoor environments
• Possess a positive and happi outlook with a can-do attitude
• Be a team player and self-motivated
• Be physically fit
• Your own reliable vehicle

What’s in it for you?

• Unparalleled views of Lamington National Park
• Access to the world’s first cliff park
• Above industry award wages
• A fun and energetic workplace, where our culture is built on support and collaboration

Are you prepared?

• Some areas of the park can be challenging at times, including varied weather conditions, so this position is best suited to an individual comfortable working outdoors and maintains their physical fitness.
• Our days of operation are Thursday to Monday.
• Weekends, public holidays, and school holidays are our time to shine, so it’s all hands on deck. Availability during these times is a minimum requirement.

If you’re ready to redefine your limits, reconnect with nature and find a career in happiness.