Customer Experience Specialist Trainee

Inchcape; Council of the City of Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

An automotive retail company in Sydney seeks a motivated individual passionate about sales and customer service. In this role, you will engage with customers, deliver detailed product demonstrations, and support sales processes. Ideal candidates will have a strong interest in the automotive industry, exceptional communication skills, and will thrive in a dynamic environment. Ongoing training and employee benefits included.

Benefits

Thorough and ongoing training

Career and development opportunities

Additional days off

Employee benefits program

Qualifications

• Strong interest or experience in sales, retail, and/or the automotive industry.
• Exceptional customer service skills with adaptability.
• Proficient computer skills, including experience with Microsoft Suite.

Responsibilities

• Deliver engaging and informative demonstrations to customers.
• Build strong customer relationships by explaining product benefits.
• Assist with test drives, delivery, and sales documentation.

Skills

Customer service skills

Sales experience

Strong communication skills

Attention to detail

Multitasking ability

Tools

Microsoft Suite

Digital platforms

Job description

At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that delivering exceptional customer service is the key to our success. If you have a passion for sales, retail, or the automotive industry, and you’re eager to develop your skills in a dynamic environment, we want you on our team!

By joining Trivett you are joining Inchcape, a global company that employs over 1,400 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better.

Explore more about Inchcape at www.inchcape.com.au and become part of our inspiring journey.

About the role

Reporting into the Retail Centre Manager, your duties and responsibilities will include but are not limited to the following:

• Master product knowledge to deliver engaging and informative demonstrations to customers.
• Build strong customer relationships by clearly explaining product benefits and anticipating needs.
• Provide exceptional support through, answering questions about vehicles, products, and financial services.
• Assist with test drives, delivery, and sales documentation, ensuring a smooth customer experience.
• Utilize web-based systems to keep customer information accurate and support the sales process.

Why join us?

Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below, and you can visit our website to find out more.

• Thorough and ongoing training provided to support you in all aspects of your role.
• Career and development opportunities - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
• Supportive team environment - We foster a positive and supportive team culture and thrive on working well together.
• Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
• Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!

About you

To be successful in the role, you will have:

• A strong interest or experience in sales, retail, and/or the automotive industry.
• Exceptional customer service skills with the ability to adapt your approach to suit individual customer needs.
• Proficient computer skills, including experience with Microsoft Suite and digital platforms.
• Strong written and verbal communication skills.
• Ability to multitask and maintain attention to detail in a fast-paced environment.
• Demonstrated organizational skills and a commitment to professionalism and integrity

Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.

For any technical support please email to [e-mail]

Apply now! If you’re ready to take the next step in your career and join a company that is dedicated to providing exceptional customer experiences, apply today!