Customer Experience Specialist Trainee

Inchcape; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

A global automotive leader is seeking a Customer Experience Specialist Trainee in Mentone. This role focuses on delivering a seamless vehicle sales journey and providing high-quality customer service. Ideal candidates will have a strong interest in the automotive industry and possess excellent interpersonal skills. The position emphasizes career development and offers a supportive team environment with additional benefits such as a flexible work policy and employee discounts.

Benefits

Wellbeing Leave Day

Volunteering Leave Day

Employee benefits program

Company car rental program

Qualifications

• Strong interest or experience in sales, retail, and/or automotive industry.
• Ability to multitask in a fast-paced environment.
• Demonstrates excellent judgment and decision-making skills.

Responsibilities

• Learn and develop product knowledge to deliver comprehensive demonstrations.
• Provide high standard customer service for queries.
• Explain product benefits and features to build customer relationships.

Skills

Customer service

Sales experience

Multitasking

Judgment and decision-making

Proficiency in Microsoft Office

Job description

Our Story
At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.

About the role

Reporting to the Retail Centre Manager and based at our Trivett Automotive Retail site in Mentone, the Customer Experience Specialist Trainee plays a key role in delivering a seamless and engaging vehicle sales journey. You will be representing Subaru as a trusted advisor, supporting customers both in-store and online from their first enquiry through to post-delivery follow-up.

In this role, you will be responsible for learning, developing, and implementing the various functions of a Customer Experience Specialist, whilst displaying the exceptional standards of customer service to ensure that Trivett Automotive Retail is the most customer-centric automotive retailer in Australia.

Key Responsibilities

• Learn and develop product knowledge to deliver comprehensive and informative demonstrations to customers.
• Provide a high standard of customer service for in-store queries, supporting the team in addressing questions about vehicles, aftermarket products, and financial services.
• Learn and develop the ability to clearly explain product benefits and features to build strong customer relationships, using interpersonal skills, asking clarifying questions, and anticipating customer needs.
• Help to prepare and process sales contracts as needed.
• Assist with customer trade-ins and document processing on delivery day.

About You
You are a customer-focused individual who thrives in a dynamic sales environment. You are passionate about cars, technology, and helping people find the perfect solution for their needs as well as lead a team. You will bring a balance of sales drive and genuine care, always aiming to deliver above expectations.

You will also bring:

• Strong interest or experience in sales, retail, and/or automotive industry
• The ability to multitask in a fast-paced environment.
• Demonstrates excellent judgment and decision-making skills.
• Proficiency in Microsoft Office and confidence using digital platforms.
• Availability to work Saturdays (with a weekday off in lieu).
• Where possible, our flexible work policy helps support you in achieving a genuine work-life balance
• Thorough and ongoing training provided to support you in all aspects of your role.
• Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
• Supportive team environment – we foster a positive and supportive team culture and thrive on working well together.
• Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
• Recognition and Rewards – we recognize individual and team accomplishments.
• Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!