Customer Experience Specialist - Flexible Hours & Benefits

Bunnings Warehouse; Melbourne; Hybrid; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Fully remote

Part-time

Flexible schedule

Job summary

Keyton is seeking a Customer Service Representative to join a fully remote, part‑time team supporting seniors across Australia. The role requires a professional home office setup and exceptional communication to handle inquiries, registrations and CRM updates from Melbourne or other locations.

You will be the first point of contact for customers and stakeholders, delivering high‑quality service with flexibility and collaboration.

Qualifications

• Previous experience in a customer service, contact centre, administration or similar role.
• Exceptional verbal and written communication skills.
• A suitable home office set‑up, including reliable internet connectivity and a quiet, professional workspace to support a fully remote customer service environment.
• A proven track record of delivering outstanding customer service.
• Strong attention to detail and excellent data entry accuracy.
• Experience using CRM systems, with Salesforce experience highly regarded.
• Strong organisational and time‑management skills.
• The ability to manage multiple priorities while maintaining quality and professionalism.
• A proactive, positive attitude and willingness to

Responsibilities

• Managing inbound enquiries via phone, email and online channels.
• Responding to customer enquiries within agreed service levels.
• Providing exceptional support and assistance to prospective residents, current residents and their families.
• Maintaining accurate customer information within Salesforce and other CRM systems.
• Managing event registrations and RSVPs for sales and marketing initiatives.
• Supporting the Resident Services Hotline and email enquiries, including handling complaints and compliments professionally.
• Conducting outbound customer calls as required.
• Assisting with database maintenance and data quality activities.
• Preparing enquiry and customer service reporting.
• Identifying trends, insights and opportunities to improve the customer experience.

Skills

Customer service

CRM systems

Salesforce

Communication skills

Time management

Attention to detail

Remote work setup

Multitasking

Tools

Salesforce

Job description

Join a team that's committed to helping seniors make confident choices. At Keyton, we're proud to be one of Australia's leading owners, operators and developers of retirement communities. For more than 30 years, we've been creating vibrant communities where independent seniors can thrive, supported by people who genuinely care. We're looking for a Customer Service Representative to join our team on a part‑time basis. This is a fully remote, work‑from‑home opportunity, ideally based in Melbourne, offering the flexibility to work from home while supporting customers, residents and internal stakeholders across Australia. If you're a customer‑focused professional who enjoys helping people, thrives in a fast‑paced environment and has exceptional communication skills, we'd love to hear from you. As you'll be the first point of contact for our customers and stakeholders, you'll need a professional home office environment with a reliable internet connection, suitable workspace and the ability to work independently while remaining connected with the team through virtual collaboration tools.

Schedule 30 hours per week: Monday 9.00am to 5.00pm Tuesday 9.00am to 5.00pm Wednesday 9.00am to 5.00pm Thursday 9.00am to 5.00pm

What You'll Do

• Managing inbound enquiries via phone, email and online channels.
• Responding to customer enquiries within agreed service levels.
• Providing exceptional support and assistance to prospective residents, current residents and their families.
• Maintaining accurate customer information within Salesforce and other CRM systems.
• Managing event registrations and RSVPs for sales and marketing initiatives.
• Supporting the Resident Services Hotline and email enquiries, including handling complaints and compliments professionally.
• Conducting outbound customer calls as required.
• Assisting with database maintenance and data quality activities.
• Preparing enquiry and customer service reporting.
• Identifying trends, insights and opportunities to improve the customer experience.

What You'll Bring

You'll be someone who genuinely enjoys helping others and can confidently communicate with a wide range of people. To be successful, you'll have:

• Previous experience in a customer service, contact centre, administration or similar role.
• Exceptional verbal and written communication skills.
• A suitable home office set‑up, including reliable internet connectivity and a quiet, professional workspace to support a fully remote customer service environment.
• A proven track record of delivering outstanding customer service.
• Strong attention to detail and excellent data entry accuracy.
• Experience using CRM systems, with Salesforce experience highly regarded.
• Strong organisational and time‑management skills.
• The ability to manage multiple priorities while maintaining quality and professionalism.
• A proactive, positive attitude and willingness to