Customer Experience Specialist - David Jones Highpoint - New location!

Oroton; City of Maribyrnong; On-site; AUD 80,000 - 100,000; Part time

Job summary

A leading retail brand is looking for a Customer Experience Specialist at David Jones Highpoint. In this part-time role, you'll create memorable shopping experiences through exceptional service and personalised style advice. Candidates should have experience in retail and a passion for luxury products. Benefits include generous remuneration, bonuses, and team culture enhancements.

Benefits

Generous remuneration package

Team incentive programs

Oroton product discounts

Structured training plan

Discounts with WHEREFIT

Paid Parental Leave

Qualifications

• Proven experience achieving KPIs and exceeding store targets.
• Ability to energise and motivate the team.
• Genuine passion for luxury products.

Responsibilities

• Deliver exceptional service and personalised style advice.
• Assist customers in finding products and maintain store standards.
• Support high-volume stock management.

Skills

Experience in retail

Attention to detail

Clienteling skills

Positive attitude

Styling eye

Job description

Customer Experience Specialist - David Jones Highpoint - New location!

Established in 1938, Oroton has evolved over the decades to be a modern lifestyle brand, synonymous with craftsmanship, accessible luxury and a unique Australian sense of beauty. We are inspired by our purpose of creating accessible modern luxury for real life and sharing it with the world.

Overview

Step into a brand-new chapter with Oroton. We’re opening a fresh new concession at David Jones Highpoint this October 2025 — our very first in this location — and we’re looking for a passionate Part-Time Team Member to help bring this store to life and create an exceptional experience from day one.

In this role, you’ll be at the heart of creating memorable shopping experiences — delivering exceptional service, offering personalised style advice, and making every customer feel valued. You’ll thrive in a fast-paced, high-energy environment where your ability to connect with people and drive results will shine. From assisting customers in finding their perfect pieces to managing stock and ensuring our products are beautifully presented and easily accessible, your impact will be felt in every corner of the store.

This role is a permanent part-time position offering 21 hours per week with a roster on Monday, Tuesday, Thursday (late night), Sunday.

Responsibilities

• Deliver exceptional service and personalised style advice to create memorable shopping experiences.
• Assist customers in finding products and ensure easy access to stock and attractive product presentation.
• Support high-volume stock management and maintain store standards.
• Collaborate with the team to execute merchandising strategies and create engaging product displays that reflect the brand’s aesthetic.
• Partner with the management team to shape and implement strategies that elevate customer satisfaction, boost sales, and optimise overall store performance.

What you’ll bring

• Proven experience in a retail team, consistently achieving KPIs and exceeding store targets
• Strong attention to detail and confident clienteling skills
• A positive, can-do attitude that thrives in a fast-paced, high-volume retail environment
• A keen eye for styling and a genuine passion for luxury products
• The ability to energise and uplift the team, creating a fun and motivating atmosphere every day

Benefits

• Generous remuneration package, including a bonus structure, team incentive programs and Oroton product discounts
• Structured training plan to learn Oroton’s 5 P’s
• Discounts with WHEREFIT to gyms, ICONIC Sport, Adore Beauty & HelloFresh
• 12 weeks Paid Parental Leave including paid superannuation for eligible employees
• Fun, supportive and dynamic team culture

You must have full Australian working rights to be considered for this role.