Customer Experience Officer - TI VIC

Downer; Trafalgar; On-site; AUD 40,000 - 64,000; Part time

Benefits offered by this job

Part-time

Flexible hours

Friendly team

Leading infrastructure company

Job summary

Downer Australia is seeking a proactive Customer Experience Officer for a part-time role spanning 2-3 days per week within a busy infrastructure team. You will support customer service delivery, administration and finance processes, helping keep contract operations running smoothly.

Reporting to the Contract Manager, you will coordinate requests, raise purchase orders and assist with reporting while ensuring accurate records and stakeholder engagement.

Qualifications

• Previous experience in a customer service, administration or finance support role.
• Strong communication and stakeholder engagement skills.
• Excellent organisational skills and attention to detail.
• Strong numerical and analytical abilities.
• Proficiency across Microsoft Office, including Outlook, Word, Excel and Teams.
• Experience using financial systems and processing invoices or purchase orders.
• A proactive, self-motivated approach and ability to work independently.
• Experience with JDEGS or similar financial systems will be highly regarded.

Responsibilities

• Manage and coordinate customer service requests through to resolution.
• Provide administrative support across contract operations and reporting.
• Raise purchase orders and support accounts payable processes.
• Maintain accurate financial and administrative records.
• Monitor customer experience performance and assist with reporting.
• Liaise with customers, subcontractors and internal stakeholders.
• Support compliance with contract requirements, policies and procedures.
• Contribute to continuous improvement initiatives across the business.

Skills

Customer service

Administration

Finance support

Communication

Organisational skills

Numerical skills

MS Office

Financial systems

Invoices/PO processing

JDEGS experience

Tools

JDEGS

Job description

Part-time Customer Experience Officer role supporting customer service, finance and administration within a busy infrastructure team.

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

Looking for a flexible part-time opportunity? Join our team and help deliver exceptional customer service and administrative support across a major transport infrastructure contract. We're seeking a proactive and organised Customer Experience Officer to join our team 2-3 days per week. This varied role combines customer service, administration and finance support, making it ideal for someone who enjoys building strong relationships, coordinating requests and keeping processes running smoothly.

About the Role

Reporting to the Contract Manager, you will play an important role in supporting customer service delivery, finance administration and contract compliance activities.

Key responsibilities include

• Manage and coordinate customer service requests through to resolution
• Provide administrative support across contract operations and reporting
• Raise purchase orders and support accounts payable processes
• Maintain accurate financial and administrative records
• Monitor customer experience performance and assist with reporting
• Liaise with customers, subcontractors and internal stakeholders
• Support compliance with contract requirements, policies and procedures
• Contribute to continuous improvement initiatives across the business

About You

To be successful in this role, you will bring:

• Previous experience in a customer service, administration or finance support role
• Strong communication and stakeholder engagement skills
• Excellent organisational skills and attention to detail
• Strong numerical and analytical abilities
• Proficiency across Microsoft Office, including Outlook, Word, Excel and Teams
• Experience using financial systems and processing invoices or purchase orders
• A proactive, self-motivated approach and ability to work independently
• Experience with JDEGS or similar financial systems will be highly regarded.

What's on Offer

• Part-time role (2-3 days per week)
• Flexible working arrangement
• Friendly and supportive team environment
• Opportunity to develop your administration, finance and customer service skills
• Stable position within a leading infrastructure business

If you're an organized administrator with a passion for delivering great customer outcomes, we'd love to hear from you.