Customer Experience Leader, People & Performance

Healius Limited; Sydney; Hybride; AUD 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

Flare Benefits platform

Health and financial benefits incl. 1

Fitness Passport access

Corporate health insurance discounts

Novated leasing and salary packaging

Employee Assistance Program (EAP)

Discounted childcare and babysitting

Access to online learning and career开发

Résumé du poste

Healius Limited is seeking a Customer Experience People Leader to guide a team of CX Specialists, driving engagement, high performance and outstanding customer outcomes across Australia’s healthcare network.

You will lead a high-volume, customer-focused team, coaching staff, monitoring performance and delivering continuous improvement to ensure service excellence in a regulated health environment.

Qualifications

• 2+ years' leadership experience, ideally within a contact centre, customer service or other high-volume operational environment.
• Experience working within a regulated industry such as healthcare, financial services or government is highly regarded.

Responsabilités

• Lead, coach and develop a team of Customer Experience Specialists and Senior Customer Experience Specialists
• Manage team performance, engagement and development through regular people leadership activities
• Monitor operational performance and allocate work to support service delivery objectives
• Conduct quality assurance audits and provide timely coaching and feedback
• Drive achievement of customer experience, quality and operational performance targets
• Partner with Customer Experience Coaches to support capability development and training initiatives
• Identify and implement continuous improvement and innovation opportunities
• Collaborate with stakeholders to support change initiatives and deliver positive customer outcomes

Connaissances

Leadership

Coaching

Communication

Relationship-building

Judgement

Influence

Continuous improvement

Description du poste

Healius Limited is seeking a Customer Experience People Leader to guide a team of CX Specialists, driving engagement, high performance and outstanding customer outcomes across Australia’s healthcare network.

You will lead a high-volume, customer-focused team, coaching staff, monitoring performance and delivering continuous improvement to ensure service excellence in a regulated health environment.