Customer Experience Consultant - Hybrid, Growth & Impact

FleetPartners Group; Sydney; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Hybrid work flexibility

27 days annual leave per year

Dress for your Day policy

16 weeks parental leave for primarycar

Job summary

FleetPartners is seeking a Customer Experience Consultant to own inquiries, resolve issues quickly and collaborate with stakeholders for outstanding outcomes. You will manage both phone and email cases, build rapport with customers, and elevate every interaction to exceed expectations.

Ideal candidates have experience in fast-paced customer service environments, exceptional communication skills, and a customer-first mindset with strong problem-solving abilities.

Qualifications

• Experience in a customer service environment – call centre/retail/hospitality is desirable.
• Proven ability to resolve complex or ambiguous customer issues.
• Excellent verbal and written communication skills.

Responsibilities

• Manage and prioritise a combination of inbound phone and email-based customer cases and queries.
• Develop rapport over the phone or face to face to foster strong relationships.
• Identify complex problems and resolve them or escalate where needed.

Skills

Customer service

Phone support

Communication

Problem solving

Tools

CRM

Job description

FleetPartners is seeking a Customer Experience Consultant to own inquiries, resolve issues quickly and collaborate with stakeholders for outstanding outcomes. You will manage both phone and email cases, build rapport with customers, and elevate every interaction to exceed expectations.

Ideal candidates have experience in fast-paced customer service environments, exceptional communication skills, and a customer-first mindset with strong problem-solving abilities.