Customer Experience Consultant

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At Paywise, we take pride in being a trusted partner for Australian organisations, empowering them to amplify the value of their employees' salaries. Our winning formula is a potent blend of cutting-edge technology, a dedicated team with unmatched industry prowess, and a bedrock of integrity that defines everything we do.

As part of COG Financial Services Ltd, we're proud to collaborate closely with esteemed partners like Fleet Network and beCarWise, leveraging synergies to drive collective success.

With an electrifying culture that fuels our collective passion, every member of our team is fully engaged and eagerly contributing to our ambitious growth journey.

Ready to embark on a rewarding career journey and be part of something truly extraordinary?

What We Offer

• Opportunities for career progression.
• A new modern office within Perth's CBD.
• Rotating roster. Positions available for afternoon shift, night shift and weekends.
• Employee Benefits package, including extensive salary packaging offerings.
• Lunch once a month!
• Flexible Working Arrangements.
• Employee Assistance Program.

About the Opportunity

Our Customer Experience (CX) team, based in Perth CBD, are currently seeking Customer Experience Consultants to join them. In this role, you will report to the Team Leader. Your key responsibilities will include:

• Call centre interactions through voice, live chat, and email.
• Face-to-face meetings with members.
• Establishment of new salary packaging accounts.
• Administration of in-life salary packaging amendments.
• Quality assurance project work.

About You

Other key skills, experience, and qualifications:

• Prior experience in the salary packaging industry is highly regarded, but not essential.
• Prior experience in a contact centre is highly regarded.
• Be a highly motivated professional with a drive for customer service.
• Excellent written and verbal communication skills.
• Sound time management skills.
• Prior experience in a high-paced customer service role is highly regarded but not essential for the right environment.

Next Steps

We are committed to building a diverse and inclusive workplace. We encourage candidates from diverse backgrounds to apply and join our team at Paywise. Apply now!

How do your skills match this job?

Your application will include the following questions:

• Do you have experience in administration?
• Have you worked in a call centre before?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Customer Experience Consultant?
• Do you have customer service experience?
• What's your expected annual base salary?