Customer Excellence Executive

Current Vacancies; Newcastle City Council; On-site; AUD 65,000 - 90,000; Full time

Job summary

Current Vacancies in Newcastle, NSW, is seeking a Customer Excellence Executive to deliver outstanding service and ensure every customer interaction is positive, professional and efficient.

Reporting to the Head of Customer Excellence, you will be the primary point of contact for clients, resolve enquiries, and collaborate with Data & Insights, Strategic Planning, Operations and Technology to improve the overall client experience.

Qualifications

• Deliver outstanding service and ensure every customer interaction is positive, professional and efficient.

Responsibilities

• Resolve client enquiries and be the primary point of contact for clients.
• Collaborate with internal teams to improve the overall client experience.
• Report to the Head of Customer Excellence and work with Data & Insights, Strategic Planning, Operations and Technology.

Job description

As a Customer Excellence Executive, you deliver outstanding service and ensure every customer interaction is positive, professional and efficient.

Reporting into the Head of Customer Excellence, you’ll be the primary point of contact for our clients to resolve enquiries, build strong relationships and work collaboratively with internal teams to improve the overall client experience.

Key relationships

Working collaboratively with the Chief Customer Officer, Head of Customer Excellence, Data & Insights, Strategic Planning, Operations and Technology.