Customer Engagement Officer

Rocky Bay Limited; City Of Cockburn; On-site; AUD 75,000 - 85,000; Full time

Job summary

A disability support organization is seeking a Customer Engagement Officer in Cockburn. This full-time position requires experience in the NDIS landscape, strong customer service skills, and the ability to navigate complex issues. The ideal candidate will excel in communication and have a proactive, adaptable approach. The role offers competitive remuneration and various employee benefits.

Benefits

Salary packaging up to $18,550

8% discount on HBF Health

Gym membership discounts

EAP assistance (6 free sessions per year)

Six weeks paid parental leave

Bonus for referrals

Long service leave

Purchased Leave Program

Qualifications

• Previous experience in a similar role, ideally in NDIS or disability support sector.
• Ability to communicate with people of different backgrounds.
• Ability to work autonomously and collaboratively.

Responsibilities

• Build relationships and navigate complex issues for customers.
• Guide customers through the service journey.
• Deliver detailed, people-focused service.

Skills

Customer service skills

Written communication

Verbal communication

Attention to detail

Time management

Problem-solving

Active listening

Tools

Microsoft applications

Salesforce

Job description

• Competitive Remuneration and salary packaging up to $18,550
• Collaborative, supportive and open team environment based at Cockburn Location
• Full time position

We are seeking an experienced Customer Engagement Officer who is familiar with the NDIS landscape and who wants to continue the great work they do in a purpose driven organisation.

What you need to do

• As the first point of contact for our customer you will build relationships and use your expertise in the NDIS to navigate complex issue to best meet the customer needs.
• You will be responsible for guiding new and existing customers through the service journey including but not limited to initial enquiry to intake, service agreement development, and renewal.
• Deliver good service in a people-focused and detailed way keeping the customer at the centre of everything we do. This can sometimes be a challenge when you are managing the technical aspects of funding, systems, and compliance

What makes you right for this role?

• Previous experience in a similar role, ideally in NDIS or disability support sector
• Great customer service skills and well-developed written and verbal communication skills
• High attention to detail, time management and problem-solving skills
• Ability to communicate with people of different backgrounds and abilities and actively listen to their concerns and questions.
• Sound knowledge of computer software applications such as Microsoft and Salesforce.
• Ability to actively listen to and respond appropriately to customer feedback
• Ability to work autonomously and collaboratively as part of a team
• An ability to work both autonomously and collaboratively within your team and the broader organisational structure
• A proactive, adaptable approach and the ability to remain effective and make sound decisions in a fast-paced, high-pressure environment

What we can offer

• Maximise your earnings with salary packaging up to $18,550 for living expenses, meals and entertainment - boosting your take-home pay
• 8% discount on HBF Health
• Fitstop Gym membership discounts
• EAP assistance up to 6 free sessions per year
• Six weeks paid parental leave
• Bring a friend on-board and earn $2000!
• Fleet cars for work related travel and free parking
• Long service leave (pro-rata after 5 years)
• Quarterly peer awards and length of tenure recognition
• Purchased Leave Program to increase annual leave up to 6 weeks each year

For more details about career advancement, opportunities and benefits at Rocky Bay, please visit Rocky Bay careers: https://www.rockybay.org.au/careers-with-us/

We have some strict compliance requirements which will be required if your application is progressed

Click the APPLY button to submit your application. You can also search us on social media platforms by using our hashtag - #therockybayway

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at [e-mail]. We are here to help!

Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatjinations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past, present and emerging.