Customer Due Dilligence Lead - ANZ

Binance; Council of the City of Sydney; Hybrid; AUD 100,000 - 130,000; Full time

Job summary

A leading cryptocurrency exchange is seeking an ANZ Customer Due Diligence Lead to oversee compliance activities in Australia and New Zealand. This role is responsible for managing outsourced CDD providers and ensuring adherence to AU/NZ regulations. Ideal candidates will have experience in CDD within financial services, strong analytical abilities, and excellent stakeholder management skills. This position offers a competitive salary and work-from-home arrangements.

Benefits

Competitive salary

Company benefits

Work-from-home arrangement

Qualifications

• Proven experience in Customer Due Diligence within the financial services or cryptocurrency industry, preferably in AU/NZ.
• Experience managing outsourced service providers and driving governance frameworks.
• Detail-oriented with a strong focus on compliance and audit readiness.

Responsibilities

• Develop, implement, and maintain CDD policies aligned with regulatory standards.
• Oversee outsourced CDD activities, ensuring they meet agreed service levels.
• Monitor and analyze KPIs and SLAs related to outsourced CDD functions.

Skills

Customer Due Diligence experience

Knowledge of AUSTRAC regulations

Stakeholder management

Analytical skills

Communication skills

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

The ANZ Customer Due Diligence Lead is responsible for overseeing and managing all Customer Due Diligence activities for Binance Australia and New Zealand, ensuring compliance with local regulatory requirements (AU/NZ) and internal policies. This role acts as the primary point of contact for outsourced CDD providers, driving governance, performance monitoring, and issue resolution to maintain high standards of compliance and operational efficiency.

Responsibilities:

• Develop, implement, and maintain CDD policies and procedures aligned with AU/NZ regulatory standards and Binance global compliance frameworks.
• Oversee outsourced CDD activities, ensuring they meet agreed service levels and regulatory requirements.
• Monitor and analyze KPIs and SLAs related to outsourced CDD functions, identifying areas for improvement.
• Lead monthly governance meetings with outsourced CDD teams to review performance, compliance issues, and remediation plans.
• Serve as the point of contact (POC) for High-Risk Customer (HRC) escalation reviews, coordinating timely and effective resolution.
• Collaborate with internal compliance, risk, and legal teams to ensure integrated and consistent CDD practices.
• Maintain audit readiness by ensuring documentation, reporting, and controls meet AUSTRAC and other regulatory expectations.
• Interacting and managing relationships with regulators, especially AUSTRAC.

Requirements:

• Proven experience in Customer Due Diligence within the financial services or cryptocurrency industry, preferably in the AU/NZ market.
• Strong knowledge of AUSTRAC regulations and other relevant local compliance requirements.
• Experience managing outsourced service providers and driving governance frameworks.
• Excellent analytical skills with the ability to monitor and interpret KPIs and SLAs.
• Strong stakeholder management and communication skills, including experience liaising with regulators.
• Detail-oriented with a strong focus on compliance, risk management, and audit readiness.
• Ability to lead cross-functional collaboration with compliance, risk, and legal teams.
• Previous experience working in or with cryptocurrency exchanges or fintech companies.
• Familiarity with global compliance frameworks and their application in local contexts.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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