Customer Care Officer AUS

GN Group; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

A leading multinational sound company based in Sydney is seeking a Customer Care Officer dedicated to improving customer experiences. The role involves handling customer queries, collaborating with medical professionals, and supporting order processing. Ideal candidates will possess strong communication skills, experience in customer service, and the ability to adapt in a fast-paced environment. This position offers flexible work options and opportunities for professional growth.

Benefits

One-on-one training

Access to reward and recognition platform

Free annual flu vaccinations

Generous discounts on company products

Flexible work options

Qualifications

• Previous experience in a customer service role, ideally in pharmaceutical, medical, FMCG or similar industries.
• Fast, accurate data entry skills.
• High attention to detail.

Responsibilities

• Attending to customer queries by phone and email.
• Talking directly with medical professionals.
• Supporting order entry to meet cut-off times.
• Collaborating with colleagues across various departments.

Skills

Customer service experience

Excellent communication skills

Data entry skills

Problem-solving abilities

MS Office proficiency

Tools

Navision

Salesforce

Job description

Customer Care Officer AUS page is loaded## Customer Care Officer AUSlocations: Sydneytime type: Full timeposted on: Posted Todayjob requisition id: R26470**Let’s make life sound better – together!**GN is a Danish multinational on a mission to improve lives through the power of sound. For 150 years, we’ve been pioneering world-first innovations in healthcare and technology—helping people hear, connect, and communicate like never before. From cutting-edge hearing aids to intelligent audio solutions (including Jabra and SteelSeries), our brands are all about making life sound better.And right now, it’s an exciting time to join us. We’re looking for a **Customer Care Officer** who’s passionate about helping people and creating great customer experiences.## What you’ll enjoy at GN:* One-on-one training in our systems and products* Access to our reward and recognition platform with discounts across hundreds of retailers* Online wellbeing centre, plus EAP support and webinars* Service recognition and performance awards* Free annual flu vaccinations* Generous discounts on GN Hearing, Jabra and SteelSeries products* Fresh fruit, refreshments and a table tennis table onsite* Opportunities for growth and development* Flexible work options – predominantly onsite, with rostered work-from-home days after probation## Your day-to-day responsibilities:* Attending to customer queries by phone and email* Talking directly with medical professionals* Supporting order entry to meet cut-off times* Collaborating with colleagues across customer care, manufacturing, inventory and sales* Being the first point of contact for CC when required## What we’re looking for:* Previous experience in a customer service role, ideally in pharmaceutical, medical, FMCG or similar industries* Excellent verbal and written communication skills* Fast, accurate data entry skills* Strong problem-solving abilities* High attention to detail* Confidence with MS Office (experience with Navision or Salesforce is a bonus)* A positive “can-do” attitude and adaptability in a fast-paced environmentAt GN, we put the customer at the heart of everything we do — and we’re looking for someone who shares that same passion.If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you. Please note that applicants must have full unrestricted Australian work rights.Agencies: we’d prefer to fill this role directly. Should we need additional support, we’ll be in touch with our preferred partners.[](blob:https://gn.wd3.myworkdayjobs.com/bedd75e2-c463-42f9-a25c-3b1ab575ecaf)