Customer Care Executive

Rentokil Pest Control South Africa; Western Australia; On-site; AUD 60,000 - 75,000; Full time

Job summary

A leading pest control company in Perth is seeking a dedicated Customer Care Executive to manage business customer relationships. The role focuses on customer service, outbound sales, and lead generation. Candidates should have prior experience in sales and customer service, with strong communication and negotiation skills. This position offers a supportive company culture and opportunities for growth within a permanent full-time role.

Qualifications

• Prior experience in Sales, Account Management and Customer Service roles.
• 2 years of excellent customer service/telesales skills.
• Ability to work under pressure, multi-task and work autonomously.

Responsibilities

• Conduct outbound calls to existing customers and provide exceptional customer service.
• Sell consultatively and make recommendations to prospects and customers.
• Actively identify new business lead opportunities.

Skills

Customer service experience

Negotiation skills

Time management skills

B2B sales development

Verbal communication skills

Written communication skills

Job description

Overview

Our Perth team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them in a permanent full-time role.

Your day-to-day phone-based management of our business customers will utilise your customer service experience to enhance relationships, nurture the existing portfolio, grow and sustain the business services portfolio, and explore sales opportunities through inbound and outbound activities. This role reports directly to the Customer Service Manager.

Female and indigenous candidates urged to apply

Responsibilities

• Conduct outbound calls to existing customers and provide exceptional customer service
• Sell consultatively and make recommendations to prospects and customers on various solutions offered by the company
• Actively identify new business lead opportunities and communicate these via the standard operating procedures to the relevant field sales person
• Develop a database of qualified leads through referrals, telephone conversations and networking
• Effectively manage and resolve all customer enquiries in a timely manner
• Focus on client retention and protect existing portfolio by identifying opportunities to re-sign and upgrade existing contracts
• Create quality sales leads for the field-based sales team
• Liaise with other departments to ensure customer enquiries are resolved promptly
• 1st contact resolution
• Process enquiries efficiently and pro-actively resolve client issues
• Make outgoing calls to our existing client database to promote our products and services

Qualifications

• Prior experience in Sales, Account Management and Customer Service roles
• Highly developed negotiation skills to ensure contractual obligations are met
• Previous working experience in a similar role will be highly regarded
• 2 years of excellent customer service/telesales skills
• Demonstrated skills in B2B sales development
• Highly effective time management skills
• Intermediate computer and system skills
• Complaint handling experience
• Ability to work under pressure, multi-task and work autonomously
• Meeting deadlines and KPIs on a daily/monthly basis
• High attention to detail
• Outstanding verbal and written communication skills
• Love working in a team environment

Additional information

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

If you're the Customer Service Superstar we're looking for and you seek a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.