Customer Care Consultant

Programmed; Darwin; On-site; AUD 55,000 - 75,000; Full time

Job summary

A leading company in the service industry is seeking a Customer Care Consultant to join their team in Darwin. The role focuses on delivering exceptional customer service and support, handling inquiries, complaints, and ensuring customer satisfaction. Ideal candidates will have previous customer service experience and excellent communication skills, contributing to a seamless customer experience.

Qualifications

• Proven experience in customer service or helpdesk support.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Respond to customer inquiries and resolve issues in a timely manner.
• Provide product information, troubleshooting, and technical support.
• Manage customer relationships and ensure satisfaction.

Skills

Communication

Problem Solving

Interpersonal Skills

Attention to Detail

Education

Experience in customer service or helpdesk support

Job description

We are seeking a highly motivated and experienced Customer Care Consultant to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will be the first point of contact for customers who need assistance with our products or services.

• Key Responsibilities:

  - Responding to customer inquiries and resolving issues in a timely and professional manner

  - Providing product information, troubleshooting, and technical support to customers

  - Managing customer relationships and ensuring customer satisfaction

  - Handling customer complaints and escalations

  - Utilizing a helpdesk system to track and manage customer inquiries

  - Communicating with customers via email, phone, and other channels

  - Collaborating with other departments to ensure a seamless customer experience

  - Keeping up to date with product updates and changes

  - Contributing to the development of customer care strategies and processes

  Qualifications:

  - Proven experience in customer service or helpdesk support

  - Excellent communication and interpersonal skills

  - Strong problem-solving abilities and attention to detail

  - Ability to work in a fast-paced environment and manage multiple tasks simultaneously

  - Knowledge of industrial products or services is a plus

  If you are passionate about helping customers and providing top-notch service, we would love to hear from you. Join our team as a Customer Care Consultant and make a difference in the lives of our clients.