Customer Care Agent: Life Insurance Support (WFH)

Programmed Go; Sydney; Híbrido; AUD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home 2 days per week

Supportive team environment

Ongoing training and professional发展

Descripción de la vacante

Neilson Financial Services in Sydney is seeking a Customer Care Agent to join our Australian team. You will be the voice of the company for policyholders, handling a wide range of inquiries and post-sales requests via phone and email, with a focus on accuracy and quality service.

This fast-paced role rewards empathy and clear communication. You'll contribute to customer satisfaction, meet targets, and work from home two days per week after training, joining a globally expanding life insurance

Formación

• Experience in a customer-facing role within financial services, or extensive experience in a customer service environment.
• Excellent verbal and written communication skills, with a demonstrated ability to correspond with customers to a high standard.
• Life insurance industry experience is a plus, but not essential.
• Intermediate computer skills, including proficiency with Microsoft Office.

Responsabilidades

• Manage customer enquiries and requests effectively via phone and email
• Receive and resolve customer complaints at first contact, escalating where required
• Update policy details, process changes to cover, and handle cancellation requests
• Empathise with customers and confidently handle objections and queries
• Maintain accurate customer records and comply with regulatory requirements
• Adhere to processes and procedures for all service-related matters, escalating breaches as appropriate
• Contact customers to remediate failings identified by the quality assurance team
• Meet productivity and quality targets, contributing positively to team performance

Conocimientos

Attention to detail

Empathy

Multitasking

Change adaptation

Customer service

Herramientas

Microsoft Office

Descripción del empleo

Neilson Financial Services in Sydney is seeking a Customer Care Agent to join our Australian team. You will be the voice of the company for policyholders, handling a wide range of inquiries and post-sales requests via phone and email, with a focus on accuracy and quality service.

This fast-paced role rewards empathy and clear communication. You'll contribute to customer satisfaction, meet targets, and work from home two days per week after training, joining a globally expanding life insurance