Customer Care

Stockland Units; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

Stockland is seeking four Seasonal Casual Customer Care Officers to support our centres in NSW during the busy festive period, from 1 October 2026 to 31 January 2027. You will be the friendly face at the customer care desk, delivering great service to shoppers, retailers, and the community.

If you thrive in a fast-paced environment, have strong communication skills, and are available to work weekends and public holidays, we'd love to hear from you.

Qualifications

• Experience in customer service, retail, hospitality or reception.
• Strong communication and relationship building skills.
• Good organisational and administration skills.
• Basic Microsoft Office skills.
• Availability to work weekends, public holidays and extended trading hours.

Responsibilities

• You'll be the friendly face of our centre, supporting the Customer Care Desk, answering enquiries, assisting with promotions, gathering customer feedback and helping create a welcoming centre environment.
• You'll work closely with centre teams, retailers and contractors to deliver exceptional customer experiences.

Skills

Customer service

Retail experience

Hospitality experience

Reception experience

Communication skills

Tools

Microsoft Office

Job description

Career Opportunities: Seasonal Casual - Customer Care Officer - Wetherill Park (26950)

Requisition ID26950-Posted09/09/2026-NSW (1)-Casual-Customer Relations (CUS)-Sydney Metro (SMTR)

The Opportunity - Create communities full of energy, soul, and life.

Join Stockland this festive season and help create memorable customer experiences during our busiest retail period.

We're seeking 4 Seasonal, Casual Customer Care Officers to support our centre teams from 1 October 2026 to 31 January 2027. If you enjoy helping people and thrive in a fast paced environment, we'd love to hear from you.

We're Looking For

Customer focused team members who love delivering great service and creating positive experiences for customers, retailers and the community.

What You'll Do

You'll be the friendly face of our centre, supporting the Customer Care Desk, answering enquiries, assisting with promotions, gathering customer feedback and helping create a welcoming centre environment. You'll work closely with centre teams, retailers and contractors to deliver exceptional customer experiences.

About You

You're passionate about customer service and enjoy connecting with people. You're looking for a flexible seasonal role where you can gain valuable experience and make a real impact.

The Right Mindset

• Positive and customer focused.
• Reliable, adaptable and proactive.
• Collaborative team player.

Experience & Skills That Count

• Customer service, retail, hospitality or reception experience.
• Strong communication and relationship building skills.
• Good organisational and administration skills.
• Basic Microsoft Office skills.
• Availability to work weekends, public holidays and extended trading hours.

The Stockland Proposition

We’re a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves. We’re committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging. If you need adjustments during the recruitment process, just let us know.