Customer Banking Specialists - Melbourne East Area - Part Time

Commonwealth Bank; Eastern View; On-site; AUD 42,000 - 64,000; Part time

Job summary

Commonwealth Bank in Melbourne's East network is seeking expressions of interest for a Customer Banking Specialist. We offer part-time and full-time opportunities across our East Melbourne branches, with an interview day scheduled in October.

In this role you will have in-depth conversations with customers about banking needs, including Home Loans, Business Banking and Financial Advice, assist with account maintenance and credit applications, and demonstrate our digital banking solutions.

Qualifications

• Proven experience delivering exceptional customer service, ideally within Financial Services, Retail or Hospitality.
• Excellent communication skills and the ability to articulate financial concepts clearly.
• Able to ask the right questions, identify solutions and place the customer at the centre of everything you do.
• Thrives in a busy, commercial, customer‑focused environment while seeing the bigger picture for customers.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking and Financial Advice.
• Support customers with enquiries, account maintenance and applications for credit products.
• Provide options for customers through education and demonstration of our in-branch technology and digital banking solutions.
• Problem solve and provide effective solutions whilst championing our processes, procedures and strong risk culture.

Skills

Customer service

Communication

Financial concepts explained

Problem solving

Teamwork

Mandarin/Cantonese language skills (be

Job description

Please note that you are applying for a general expression of interest for a range of part-time (20–30 hours per week) and full-time opportunities across our East Melbourne Branch Network.

If you are shortlisted, you will be asked to attend a Group Interview Day on October 13th at 9am in the Eastern Suburbs area.

Our Melbourne East area covers the following branches:

• Bayswater, Boronia, Box Hill, Burwood, Chadstone, Chirnside Park, Croydon, Doncaster, Forest Hill, Glen Waverley, Lilydale, Mount Waverley, Oakleigh, Ringwood, Westfield Knox

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us most.

See yourself in our team

As a Customer Banking Specialist, you will:

• Have in-depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking and Financial Advice.
• Support customers with enquiries, account maintenance and applications for credit products.
• Provide options for customers through education and demonstration of our in-branch technology and digital banking solutions.
• Problem solve and provide effective solutions whilst championing our processes, procedures and strong risk culture.

We're interested in hearing from people who have

• Proven experience delivering exceptional customer service, ideally within Financial Services, Retail or Hospitality.
• Excellent communication skills and the ability to articulate financial concepts in a clear and simple way.
• The ability to ask the right questions, identify solutions, act with integrity and place the customer at the centre of everything they do.
• The ability to thrive in a busy, commercial and customer-focused environment whilst seeing the bigger picture for customers and providing holistic solutions.
• A genuine interest in building a career with CommBank and improving the financial wellbeing of our customers.
• Language skills in Mandarin/Cantonese will be highly regarded, but not essential.

We’re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 05/10/2026