Customer Banking Specialist - Wonthaggi

Commonwealth Bank of Australia; Wonthaggi; On-site; AUD 65,000 - 90,000; Full time

Job summary

Commonwealth Bank of Australia in Wonthaggi seeks a Customer Banking Specialist to assist customers with their banking needs, including Home Loans and Business Banking, and provide financial advice. You will help with account enquiries and process credit applications, while demonstrating our digital banking tools to offer holistic solutions.

The role requires strong communication, customer service excellence, and the ability to work in a busy retail bank environment.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions and put the customer at the centre.

Responsibilities

• Have in-depth conversations with every customer about banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with account enquiries, maintenance and credit product applications.
• Demonstrate in-branch technology and digital banking options to provide holistic solutions.
• Problem solve and provide effective solutions while upholding processes and risk culture.

Skills

Customer service

Communication skills

Financial terminology

Problem solving

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

• Monday 10.30am-4pm
• Tuesday 9.30-4pm
• Wednesday 9.30-4pm
• Thursday 9.30-4pm
• Friday 10.30am-4pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Wonthaggi Branch you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

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Advertising End Date: 06/10/2026