Customer Banking Specialist - Maroubra

Commonwealth Bank; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist for the Pacific Square Shopping Centre Branch in Sydney. This role is part of Retail Banking Services, delivering a seamless banking experience to customers and helping with day-to-day banking needs.

You will conduct in-depth conversations, assist with Home Loans, Business Banking and Financial Advice, support account maintenance and credit applications, and showcase in-branch technology and digital banking options to customers.

Qualifications

• Experience delivering exceptional customer service in financial services, retail or hospitality.
• Strong communication; ability to explain financial terms clearly.
• Ability to ask the right questions and provide holistic financial solutions.

Responsibilities

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for customers through education & demonstration of in-branch technology and digital banking options
• Problem solve and provide effective solutions while following processes and risk culture

Skills

Customer service

Communication skills

Financial terms explained

Questioning & problem solving

Customer-centric

Retail experience

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster

Full Time Roster (38 hours per week)

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Pacific Square Shopping Centre Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make the right financial decisions and achieve their dreams.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you