Customer Banking Specialist - Tamworth

Commonwealth Bank; Tamworth; On-site; AUD 30,000 - 39,000; Part time

Job summary

Commonwealth Bank Tamworth Branch is seeking a part-time Customer Banking Specialist working 15 hours per week, Mon-Wed 11.15am–4.15pm. You will be the first point of contact for customers, welcoming them and guiding inquiries to the appropriate channel.

You will build personal connections, explain banking options, and help customers navigate in-branch technology while ensuring the branch operates smoothly and customers are satisfied with their service.

Qualifications

• Experience in delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Excellent communication and professional demeanor.
• Ability to manage customer expectations with a courteous approach.
• Interest in building a long-term career with Commonwealth Bank.

Responsibilities

• Greet customers and understand their enquiry to direct them to the correct channel.
• Build rapport with customers to enhance their experience in-branch.
• Demonstrate in-branch technology and digital banking options to customers.
• Monitor branch flow to ensure smooth operations and customer satisfaction.

Skills

Customer Service

Communication skills

Professional demeanor

Career with CommBank

Job description

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Tamworth Branch - Customer Banking Specialist:

• Part time opportunity
• 15 hours per week
• Monday - Wednesday 11.15am - 4.15pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whether it’s opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you’ll positively impact our customers’ lives and ensure that when they need us, we’re there for them.

See yourself in our team

As the Customer Banking Specialist in our Tamworth Branch, you’ll be the face of CommBank & the first person customers speak with, you will:

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

We’re interested in people who have:

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make informed financial decisions to achieve their goals.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply

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Advertising End Date: 04/11/2026