Customer Banking Specialist - Murwillumbah

CommBank; Murwillumbah; On-site; AUD 40,000 - 52,000; Part time

Job summary

CommBank is seeking a part-time Customer Banking Specialist for the Murwillumbah Branch. This 30-hour-per-week role runs Monday to Friday from 9:15am to 4:00pm, with rostered shifts fixed in advance.

The successful applicant will greet customers, understand enquiries, and guide them to the proper channel, building rapport and delivering in-branch technology demonstrations. You'll educate customers on banking options, contribute to a smooth branch operation, and maintain a professional,

Qualifications

• Proven track record of delivering exceptional customer service in Financial Services, Retail or Hospitality
• Excellent communication skills and professional demeanour

Responsibilities

• Greet each customer and understand their enquiry, guiding to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance the experience
• Provide options for the customer through education and demonstration of in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it runs effectively and customers are satisfied with their experience

Skills

Customer service

Communication

Professional demeanour

Job description

Customer Banking Specialist - Murwillumbah

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Murwillumbah Branch - Customer Banking Specialist:

Part time role - 30 hours per week

Monday - Friday

9.15am - 4.00pm

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist in our Murwillumbah Branch, you will:

Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel

Build personal connection with customers through meaningful conversations to enhance the experience

Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

We’reinterested in people who have:

A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

Excellentcommunication skills & display all the right behaviours tomaintain an approachable & professional demeanour

The ability to manage customer expectations with a professional presence

A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you’llhelp customers make informed financial decisions to achieve their goals.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply'

PLEASE NOTE:

Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset.

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