Customer Banking Specialist - Murwillumbah

Commonwealth Bank; Murwillumbah; On-site; AUD 39,000 - 54,000; Part time

Job summary

Commonwealth Bank, Murwillumbah branch, is seeking a Customer Banking Specialist for a part-time 30-hour week rostered Monday to Friday 9:15am–4:00pm. You will be the first point of contact for customers and help them access in-branch and digital banking services.

Join a community-focused team delivering friendly service and guiding customers through their financial journeys, with a predetermined roster and supportive work environment.

Qualifications

• Proven track record of delivering exceptional customer service.
• Excellent communication skills.
• Professional and approachable demeanor.

Responsibilities

• Greet customers and understand their enquiry.
• Guide customers to the appropriate channel.
• Demonstrate in-branch technology and digital banking options.
• Ensure branch operations run smoothly and customers are satisfied.

Skills

Customer service

Communication

Professional demeanor

Job description

Customer Banking Specialist - Murwillumbah

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Murwillumbah Branch - Customer Banking Specialist:

Part time role - 30 hours per week

Monday - Friday

9.15am - 4.00pm

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people's lives – whetherit'sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou'llpositivelyimpactour customers' lives and ensure that when they need us,we'rethere for them.

See yourself in our team

As the Customer Banking Specialist in ourMurwillumbah Branch,you'llbe theface of Commbank & thefirst personcustomersspeak with, you will:

Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel

Build personal connection with customers through meaningful conversations to enhance theirexperience

Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

Be aware of movements within the branch, ensuringit'srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We'reinterested in people who have:

A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour

Theability to manage customer expectationswith a professional presence

A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you'llhelp customers make informed financial decisions to achieve their goals.

Aboriginal &/or Torres Strait Islander people encouraged to apply

PLEASE NOTE: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset.

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