Customer Banking Specialist - Lakes Entrance

Commonwealth Bank; City of Melbourne; On-site; AUD 80,000 - 100,000; Part time

Job summary

A leading financial institution is seeking part-time team members for customer service roles at its Multi-Channel Branch. The position involves resolving customer inquiries both in person and digitally. You will positively impact customers' lives while working a predetermined roster in a supportive environment.

Responsibilities

• Interact with customers to resolve inquiries and complaints.
• Utilise a customer-centric approach.
• Work in a contact centre environment.

Job description

Overview

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Roster (part time) - 36.5 hours per week

Monday 8.45am - 5.00pm

Tuesday 8.45am - 5.00pm

Wednesday 9.15am - 5.00pm

Thursday 9.15am - 5.00pm

Friday 8.45am - 5.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

You will be joining one of our Multi-Channel Branches!

As a part of the team at one of our Multi-Channel Branch at Lakes Entrance, you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally (in a contact centre environment)