Customer Banking Specialist - Dee Why

Commonwealth Bank; Sydney; On-site; AUD 34,000 - 41,000; Part time

Job summary

Commonwealth Bank in Dee Why is seeking a Customer Banking Specialist for the Dee Why Branch to help customers with banking needs in a busy retail environment.

You'll discuss Home Loans, Business Banking, and Financial Advice; assist with account maintenance and credit product applications; demonstrate in-branch tech and digital options; and deliver practical, customer-centric solutions.

Join us to build a lasting career with CommBank and positively impact customer finances every day.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
• Excellent communication and ability to explain financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity, and keep customers at the center.
• Willingness to work in a busy retail environment and build a career with CommBank.

Responsibilities

• Have in-depth conversations with customers about banking needs, including Home Loans, Business Banking and Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions while following processes and safeguarding risk controls.

Skills

Customer service

Communication skills

Financial terminology

Problem solving

Customer-centric

Job description

Part Time Roster (20 hours per week):

• Monday: 11.00am - 4.00pm
• Tuesday: 11.00am - 4.00pm
• Wednesday: 11.00am - 4.00pm
• Thursday: 11.00am - 4.00pm
• Friday: OFF

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Dee Why Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make the right financial decisions and achieve their dreams.

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Advertising End Date: 19/10/2026