Customer Banking Specialist - Cabramatta

cba; Sydney; On-site; AUD 39,000 - 50,000; Part time

Job summary

Commonwealth Bank of Australia is seeking a Customer Banking Specialist at the Cabramatta Branch for part-time hours. You will engage customers, understand their banking needs including home loans, business banking and financial advice, and help them navigate in-branch and digital options.

Join a team delivering personalised service across a busy retail environment, with a focus on accuracy, integrity and customer-centric solutions. Availability to cover the listed roster is essential.

Qualifications

• Experience delivering exceptional Customer Service, ideally in Financial Services, Retail, or Hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to thrive in a busy, commercial retail environment while seeing the big picture for customers and providing holistic solutions.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.
• Language skills in Vietnamese, Cambodian, or Mandarin highly desirable.

Responsibilities

• Have in-depth conversations with customers about how we can support their banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Complete Financial Health Checks to assess customers' financial needs and identify changes.
• Provide options for customers through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions whilst championing processes and risk management.

Skills

Customer service

Communication

Problem solving

Vietnamese

Cambodian

Mandarin

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster

Part Time Roster (28.75 hours per week):

Monday: 9.30am - 4.00pm

Tuesday: 9.30am - 4.00pm

Wednesday: 9.30am - 4.00pm

Thursday: 9.30am - 4.00pm

Friday: 9.30am - 4.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Cabramatta Branch , you'll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers' financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We're interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
• Vietnamese OR Cambodian OR Mandarin language skills highly desirable

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Advertising End Date: 20/10/2026