Customer Banking Specialist - Cabramatta

CommBank; Sydney; On-site; AUD 3,857,000 - 4,959,000; Part time

Job summary

CommBank is seeking a Customer Banking Specialist at the Cabramatta Branch on a part-time roster. You will engage customers to understand their banking needs, explain Home Loans, Business Banking and Financial Advice options, and process credit applications.

You’ll conduct Financial Health Checks and demonstrate in-branch digital tools to support decisions. In a busy retail environment, you’ll deliver holistic solutions, maintain customer-centric service, and champion risk-aware processes.

Qualifications

• Experience delivering exceptional customer service in financial services, retail or hospitality.
• Strong written and verbal communication; ability to explain financial terms clearly.
• Ability to ask the right questions, provide solutions, and place the customer at the centre of everything.
• Ability to work in a busy retail environment while maintaining a holistic view for customers.

Responsibilities

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking and Financial Advice.
• Assist customers with account enquiries and process applications for credit products.
• Conduct Financial Health Checks to assess needs and identify changes.
• Educate customers and demonstrate in-branch technology and digital banking options.
• Provide effective solutions while adhering to processes and risk controls.

Skills

Customer service

Communication

Financial terms explained

Problem solving

Customer focus

Team collaboration

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster

Part Time Roster (28.75 hours per week):

• Monday:9.30am - 4.00pm
• Tuesday:9.30am - 4.00pm
• Thursday:9.30am - 4.00pm
• Friday: 9.30am - 4.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Cabramatta Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make the right financial decisions and achieve their dreams.

If this role sounds like the perfect fit then we’d love to hear from you.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

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