Customer Banking Advisor – Home Loans & Digital Solutions

Commonwealth Bank of Australia; Wonthaggi; On-site; AUD 65,000 - 90,000; Full time

Job summary

Commonwealth Bank of Australia in Wonthaggi seeks a Customer Banking Specialist to assist customers with their banking needs, including Home Loans and Business Banking, and provide financial advice. You will help with account enquiries and process credit applications, while demonstrating our digital banking tools to offer holistic solutions.

The role requires strong communication, customer service excellence, and the ability to work in a busy retail bank environment.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions and put the customer at the centre.

Responsibilities

• Have in-depth conversations with every customer about banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with account enquiries, maintenance and credit product applications.
• Demonstrate in-branch technology and digital banking options to provide holistic solutions.
• Problem solve and provide effective solutions while upholding processes and risk culture.

Skills

Customer service

Communication skills

Financial terminology

Problem solving

Job description

Commonwealth Bank of Australia in Wonthaggi seeks a Customer Banking Specialist to assist customers with their banking needs, including Home Loans and Business Banking, and provide financial advice. You will help with account enquiries and process credit applications, while demonstrating our digital banking tools to offer holistic solutions.

The role requires strong communication, customer service excellence, and the ability to work in a busy retail bank environment.