Customer and Contract Lead

Calvary Health Care; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary packaging

Health insurance

Gym memberships

Parental leave

Training programs

Flexible hours

Job summary

Calvary Health Care in Melbourne seeks a Customer and Contract Lead (Admissions) for the Melbourne Central Region, overseeing community engagement, referrals, and occupancy optimization across Aged Care homes.

You will coordinate pricing, contracting and administrative workflows, collaborate with management, clinical teams and marketing, and travel between sites to ensure compliant, customer-friendly care solutions and strong resident occupancy.

Qualifications

• Previous experience and understanding of placement of aged care consumers including facility, retirement Home/ independent living settings.
• Demonstrated sales experience.
• Demonstrated financial acumen.
• Experience in consultation processes, including problem solving.
• Specialised competencies in customer service, the coordination of a range of complex services and building effective customer relationships.

Responsibilities

• Oversees community business development focusing on engagement, referrals and occupancy.
• Collaborate with customers, management and clinical teams to provide quality care solutions.
• Provide pricing and contracting information while ensuring legislative compliance.
• Coordinate administrative and pricing/contracting requirements for the Home.
• Promote Calvary services with Marketing to maximise occupancy.
• Conduct competitor analysis and monitor industry changes affecting occupancy.
• Assist management and clinical teams with resident selection.

Skills

Sales experience

Financial acumen

Customer service

Consultation & problem solving

Building relationships

Aged care placement understanding

Job description

• Melbourne, VIC, Australia
• Mount Waverley, VIC, Australia, 3149
• Permanent
• Closing on: Oct 9 2026

Position Description

Customer and Contract Lead (Admissions) - Melbourne Central Region - Aged Care

• Progress with purpose at one of Australia’s largest health care providers
• Salary packaging, benefits and professional development in a supportive team environment
• Must be willing to travel to different sites for work
• In charge of 5 Aged Care homes

About The Role

The Customer and Contract Lead oversees community business development, focusing on community engagement, referral channels, and optimizing occupancy for the Homes to maximize commercial outcomes.

This role is essential for maintaining occupancy levels by proactively collaborating with customers, management, and clinical teams to provide quality care solutions. Additionally, the lead works closely with prospective residents, their families, and friends, ensuring accurate pricing and contracting information delivery while satisfying legislative requirements.

• Management and coordination of administrative and pricing/contracting requirements, and team for the Home
• Work in consultation with Marketing to promote Calvary services to ensure occupancy levels are maximised and sales opportunities are realised
• Seek competitor analysis and remain aware of industry changes that may impact occupancy and resident selection
• Assistance provided to management and clinical teams regarding suitable resident selection

About You

• Previous experience and understanding of placement of aged care consumers including facility, retirement Home/ independent living settings
• Demonstrated sales experience
• Demonstrated financial acumen
• Demonstrated experience in consultation processes, including problem solving
• Specialised competencies in customer service, the coordination of a range of complex services and building effective customer relationships

Your benefits

• NFP salary packaging benefits, discounted health insurance and gym memberships
• Paid parental leave
• Training, development pathways and career opportunities
• Flexible hours that make sense for you

Why work for Calvary?

At Calvary, our staff matter.

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart.

Please note the following:

• As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
• You will be required to provide evidence of immunisation as required for your role