Customer AnalystHybrid

Baby Bunting; City of Greater Dandenong; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A leading nursery specialty retailer is seeking a Customer Analyst passionate about retail and data. This role involves analyzing customer behavior, generating insights, and providing strategic recommendations to drive growth and engagement. Candidates should have 3+ years in a commercial environment, proficiency in data tools, and strong communication skills. The position offers training pathways and hybrid working arrangements.

Benefits

Employee discount

Family discount

Paid parental leave

Annual flu shots

Hybrid working opportunities

Access to Employee Assistance Program

Qualifications

• 3+ years of commercial experience, ideally in retail or supermarkets.
• Strong proficiency in data tools.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Perform detailed customer data analysis using SQL.
• Develop strategic recommendations for senior leadership.
• Design and maintain dashboards and reports.

Skills

Analytical skills

Data interpretation

Communication skills

Stakeholder engagement

Education

Bachelor’s degree in Commerce, Business, Data Science or Marketing

Tools

Power BI

ThoughtSpot

Databricks

Job description

Baby Bunting is Australia's largest nursery specialty retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey.

Our purpose? To share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for their families.

We’re looking for a Customer Analyst who is passionate about retail, data and customers. This newly created role is perfect for a strategic thinker who thrives on turning data into insights and helping businesses grow.

Success in this role calls for strong analytical skills, experience in data tools and reporting platforms, and the ability to communicate clearly with diverse stakeholders. You’ll play a key role in uncovering customer opportunities, driving engagement and loyalty, and embedding customer-first insights across the business.

Key Deliverables

Data Analysis & Insight Generation

• Perform detailed customer data analysis using SQL to extract insights from large datasets
• Analyse customer behaviour and segmentation metrics to provide insights and recommendations
• Provide trend analysis on performance, personalisation and campaign effectiveness

Strategic & Commercial Recommendations

• Develop strategic recommendations and commercial insights for senior leadership
• Partner with key teams to analyse purchase behaviour, basket analysis and trade activities

Reporting & Visualisation

• Design and maintain dashboards and reports using tools like Power BI or ThoughtSpot
• Create function-specific customer views to support business teams

Cross-Functional Collaboration

• Work closely with CRM, Marketing, Digital, Merchandise and Store teams to deliver customer-centric initiatives
• Provide actionable, data-driven recommendations to improve performance

What You'll Bring to the Role

• Bachelor’s degree in Commerce, Business, Data Science or Marketing
• 3+ years of commercial experience, ideally in retail or supermarkets
• Strong analytical skills with the ability to interpret data and provide insights
• Proficiency in data tools (Power BI, ThoughtSpot, Databricks)
• Excellent written and verbal communication skills
• Ability to manage multiple projects and meet deadlines
• Strong stakeholder engagement and collaboration skills

Benefits

• Training pathways designed to encourage personal growth and professional development
• Employee discount – enjoy great savings across our range
• Family discount to support the people who matter most
• Paid parental leave for both primary and secondary carers
• Annual flu shots to help keep you healthy
• Hybrid working – 3 days in the office, 2 days from home for better balance
• A dynamic, friendly team environment where you’ll be challenged and supported to achieve personal and business goals
• Access to our Employee Assistance Program for additional wellbeing support

Please note that every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check. Due to the intimate and personal nature of our work, successful applicants will also need to undergo a National Police Criminal History check.