Customer Advisors

uWorkin; Cloncurry Shire; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Banking discounts

Travel discounts

Leave benefits

Job summary

NAB in Queensland seeks a Customer Advisor to join our Mount Isa and Cloncurry branches. You will be the first point of contact for customers, guiding them through products and services to meet their needs.

You'll demonstrate Smarter Banking options and help customers complete account openings, lending and transactions, while delivering a gold-class, tailored experience.

Join a team focused on inclusion and customer-centric thinking, with structured development and career progression.

Qualifications

• Customer-facing banking knowledge and service delivery skills.
• Ability to identify suitable products and services for customers.
• Proactive use of digital self-service tools to enhance the customer experience.

Responsibilities

• Support NAB's Mount Isa and Cloncurry branches as the first point of contact for customers.
• Identify suitable products and services (account opening, unsecured lending, banking transactions).
• Demonstrate Smarter Banking options (self-service and digital) to simplify banking for customers.

Skills

Customer service

Team player

Attention to detail

Job description

Job Description

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer-centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB's Mount Isa and Cloncurry branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We're looking for the brightest minds to deliver the best for our customers. We'd love for you to have:

• A passion for delivering quality, gold-class experiences for NAB's diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours:

Join our team in this role within the hours 8:30am - 5:00pm, Monday to Friday.

• All new Customer Advisors will benefit from NAB's tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success.

We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• For more information on NAB Colleague Benefits and Perks visit our website.