Customer Advisor | Shepparton | VIC

Bendigo Bank; City of Greater Shepparton; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Health and wellbeing support

Private health insurance options

Employee Assistance Program (EAP)

BEN U corporate university

Job summary

Bendigo Bank is hiring a Customer Advisor in Shepparton. You will play a pivotal role in delivering exceptional service, helping customers achieve banking goals, and promoting digital platforms.

The role emphasizes a proactive, customer-centric approach within a welcoming team environment. In this permanent full-time position, you’ll become the go-to person for transactions, banking guidance, and paperwork support while upholding risk and compliance.

Qualifications

• Experience in a customer service environment with target-driven results.
• Strong attention to detail to ensure secure, accurate transactions.
• Confidence communicating with customers face to face and over the phone.
• Willingness to learn about Bendigo Bank's products and services.
• Ability to collaborate with branch teammates and specialists.

Responsibilities

• Engage with customers to identify needs and advise on banking products.
• Assist with transactions, cash handling, and paperwork while managing risk.
• Promote digital platforms and online banking to customers.
• Build connections and contribute to community-focused banking.

Skills

Customer service

Target achievement

Attention to detail

Communication skills

Collaboration

Banking experience (preferred)

Job description

It starts here. With Bendigo Bank… and you.

We’venever been ‘just a bank’.Just like you should never be ‘just an employee’.We’reunited in our beliefthat inbanking, better can be bigger, and togetherwe’remaking it happen.

Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.

Whetheryou’reassistingcustomers with transactions, educating them about our onlineplatformsor recommending products and services that best suit their needs,you’llvalue how it feels to make a difference in people’s lives.

In this dynamic and high-impact role,you’llmake your mark by:

• Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
• Keeping up with constant change.You’llsupport our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Being the face of the branch and customer service. Become our customer’s go-to person for anything from processing transactions, handling cash, investigatingqueriesorassistingwith paperwork, all while keeping risk considerations at the forefront.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, andwe’llhelp you take your career to the next level with on-the-job training and external development opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, givingbackand making our communities a better place… while having some fun along the way!

This is a permanent, full-time positionlocatedin Shepparton.

Whatyou’llbring to the role

To succeed in this role,you’llconsistently deliver exceptional customer service.We’dlove you to have:

• Experience in customer service environment and the ability to achieve targets
• Strong attention to detail to ensure secure,accuratetransactions with a risk mindset
• Confidence to communicate with new and existing customers face to face and over the phone
• Eagerness to understand and communicate what makes our bank different
• Drive for collaboration -mateshipis crucial for us to work together and achieve our goals
• Experience in the banking and finance industry is a plus but certainly not essential

So, whyworkwith us?

• Wantbigimpact that matters?Here,you’llknow your work directlybenefitsthe customers and communities we all serve.
• Want to be more than just a number?Join a team that truly values you – and that getsmore and morediverse, every day.
• Want careeropportunityand flexibility?You can achieve so much here, with flexible policies and a team that believes in you.

You’llalso get access toa great rangeof benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Our corporate university ‘BEN U’to takeyour learning to the next level.

We’remakingbetter,bigger. Andwe’llget there with you.

Screening and interviews maycommenceprior to closing date.

We believe a diverse workforce supported by an inclusive culture is central to our success, andwe’reall about recruiting the best people, regardless of gender, age, disability, religion, sexualorientationor cultural background. To ensure that you feel supported and are set up for success, pleasedon’thesitate to reach out if you require any adjustments to the application or interview processes.

We are committed to responding to all candidates, regardless of the outcome of your application.