Customer Advisor | Lilydale | VIC

Bendigo Bank; Melbourne; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Health and wellbeing support

Private health insurance options

Employee Assistance Program (EAP)

BEN U corporate university learning

Job summary

Bendigo Bank is seeking a Customer Advisor in Lilydale on a permanent part-time basis to deliver outstanding service, process transactions, and help customers navigate digital banking tools. You’ll explore customer needs, recommend solutions and work with specialists to meet financial goals.

You’ll join a team committed to community impact and lifelong learning, with on-the-job training and development opportunities.

Qualifications

• Experience in a customer service environment with the ability to meet targets.
• Strong attention to detail to ensure secure, accurate transactions.
• Confidence to communicate with customers face to face and over the phone.
• Understanding what makes Bendigo Bank different and how to explain it to customers.
• Collaborative mindset and teamwork.
• Experience in banking and finance is a plus but not essential.

Responsibilities

• Assist customers with transactions and everyday banking needs.
• Educate customers about online platforms and digital banking options.
• Recommend products and services that fit customer needs.
• Be the face of the branch, handling cash, processing queries, and assisting with paperwork.
• Support customers’ digital literacy and online banking adoption.
• Deliver exceptional customer service with a focus on risk-aware practices.

Skills

Customer service experience

Attention to detail

Communication skills

Collaboration

Banking knowledge (preferred)

Job description

It starts here. With Bendigo Bank… and you.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you autonomy to do what you do best - helping customers achieve their banking goals.

Whether you’re assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.

In this dynamic and high-impact role, you’ll make your mark by:

• Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
• Keeping up with constant change. You’ll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Being the face of the branch and customer service. Become our customer’s go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and external development opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

This is a permanent, part-time position located in Lilydale. The roster is 60 hours per fortnight.

ROSTERTuesday, Wednesday, Thursday & Friday – 8.45am to 5.15pm

What you’ll bring to the role

To succeed in this role, you’ll consistently deliver exceptional customer service. We’d love you to have:

• Experience in customer service environment and the ability to achieve targets
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset
• Confidence to communicate with new and existing customers face to face and over the phone
• Eagerness to understand and communicate what makes our bank different
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals
• Experience in the banking and finance industry is a plus but certainly not essential

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.
• Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

You’ll also get access to a great range of benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Our corporate university ‘BEN U’ to take your learning to the next level.

We’re making better, bigger. And we’ll get there with you.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.

Screening and interviews may commence prior to closing date.

We are committed to responding to all candidates, regardless of the outcome of your application.