Customer Advisor, Leave & Relief - Byron Bay, NSW

National Australia Bank; Sydney; On-site; AUD 30,000 - 39,000; Full time

Job summary

National Australia Bank in Byron Bay is seeking a Branch Customer Advisor to deliver a seamless, tailored customer experience. You’ll be the first point of contact for customers at Byron Bay, with ties to Ballina and Lismore branches.

You’ll help identify the right products—account opening, lending and everyday banking—while promoting Smarter Banking options to keep banking simple, secure and digital. This casual role requires a licence and transport for travel between branches; hours include

Responsibilities

• Be the first point of contact for customers at Byron Bay and nearby branches.
• Identify suitable products: accounts, lending and everyday banking.
• Promote Smarter Banking options for a simple, secure experience.

Job description

Branch Customer Advisor – Banking – Byron Bay

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand

Each day, you’ll go above and beyond to:

• Support NAB’s Bryon Bay, Ballina and LismoreBranches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

This is a casual role and the hours you may be required to work are Monday, Tuesday, Wednesday, Friday 8:45am – 4:30pm and Thursday 8:45am - 5:30pm.

Your home branch will Byron Bay however your skills and expertise will also be required to cover our Ballina & LismoreBranches so a licence and transport is essential. Mileage will also be paid.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [e-mail] (please reference job number) or visit our Careers page through the link above for other contact options.