Customer Advisor - Mona Vale, NSW

NAB; Sydney; Vor Ort; AUD 55.000 - 65.000; Vollzeit

Benefits dieser Stelle

Banking discount

Travel discounts

Leave benefits

Training & development

Zusammenfassung

NAB in Mona Vale is hiring a Branch Customer Advisor to be the first point of contact for customers, helping with accounts, transactions and lending choices while keeping customers at the centre of every interaction.

You’ll receive full training, benefit from NAB’s career development programs, and enjoy banking discounts, leave options and a range of colleague perks. Hours are 34+ per week, Monday to Friday with set shift times.

Qualifikationen

• Customer-centric mindset with a focus on satisfaction
• Detail-oriented to ensure accurate banking transactions
• Collaborative team player who supports colleagues and customers
• No banking experience required – full training provided

Aufgaben

• Support NAB’s Mona Vale branch as the first point of contact for customers
• Identify suitable products and services (accounts, lending, transactions) for customers
• Promote Smarter Banking options to keep banking simple, easy and secure

Kenntnisse

Customer focus

Attention to detail

Team player

Willing to learn

Jobbeschreibung

Branch Customer Advisor – Banking – Mona Vale

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

The Hours (34+ Hours, Monday to Friday)

Join our team in this role within the hours 9:00am - 4:30pm Monday, Tuesday, Wednesday, Friday & 9:00am - 5:30pm, Thursday.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• For more information on NAB Colleague Benefits and Perks visit our website.

Each day, you’ll go above and beyond to:

• Support NAB’s Mona Vale branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers
• No banking experience required - Full training provided

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.