Customer Advisor, Leave & Relief - Brookvale, NSW

NAB; Sydney; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Mileage allowance

Staff discounts

Travel discounts

Job summary

NAB Brookvale is seeking a Customer Advisor to help customers with everyday banking, including account openings, lending and transactions, across Brookvale and nearby branches on the Northern Beaches.

You’ll promote our self‑service and digital options, deliver a gold‑class customer experience, and work as part of a team that values inclusion and development. Mileage is paid and career opportunities are supported.

Qualifications

• Passion for delivering quality service to NAB customers.
• Team player with keen eye for detail ensuring accuracy.
• Customer-centric mindset and commitment to inclusion.

Responsibilities

• Be the first point of contact for Brookvale and nearby branches.
• Identify suitable products and services for customers.
• Promote Smarter Banking options for self-service and digital.

Skills

Customer service

Attention to detail

Team player

Inclusion mindset

Job description

Customer Advisor, Leave & Relief - Brookvale, NSW

Branch Customer Advisor – Banking – Brookvale

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand

Each day, you’ll go above and beyond to:

• Support NAB's Brookvale, Warringah Mall, Mona Vale, Dee Why & Manly Branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this role with the following hours - Monday, Tuesday, Wednesday, Friday 9:15am – 4:15pm and Thursday 9:15am - 5:15pm.

Your home branch will be Brookvalehowever your skills and expertise will also be required to cover our Warringah Mall, Mona Vale, Dee Why & Manlybranches so a licence and transport is essential. Mileage will also be paid.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success.

We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

Unsolicited CVs from agencies will not be accepted.