Customer Advisor | Kangaroo Flat | VIC

Bendigobank; Bendigo; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Health and wellbeing support

Discounted gym memberships

Private health insurance options

Employee Assistance Program (EAP)

BEN U corporate university

Job summary

Bendigo Bank is recruiting a Customer Advisor to drive service delivery at Kangaroo Flat. You’ll help customers achieve their banking goals by handling transactions, guiding digital tools, and recommending suitable products.

Ideal candidates bring customer service experience, attention to detail, and a collaborative mindset. The role is a Max Term full-time position at Kangaroo Flat with ongoing training and development opportunities.

Qualifications

• Experience in a customer service environment with ability to meet targets.
• Strong attention to detail to ensure secure, accurate transactions.
• Confidently communicate with customers face to face and over the phone.
• Willingness to understand what makes Bendigo Bank different.

Responsibilities

• Assist customers with transactions and offer guidance on services.
• Educate customers about online platforms and digital banking tools.
• Recommend products and services that fit customer needs.
• Serve as the branch face, handling cash and paperwork with risk awareness.
• Collaborate with teammates and specialists to achieve branch goals.

Skills

Customer service

Target achievement

Attention to detail

Communication

Team collaboration

Job description

It starts here. With Bendigo Bank… and you.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.

Whether you’re assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.

In this dynamic and high-impact role, you’llmake your mark by:

• Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
• Keeping up with constant change.You’llsupport our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Being the face of the branch and customer service. Become our customer’s go-to person for anything from processing transactions, handling cash, investigatingqueriesorassistingwith paperwork, all while keeping risk considerations at the forefront.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, andwe’llhelp you take your career to the next level with on-the-job training and external development opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, givingbackand making our communities a better place… while having some fun along the way!

This is a Max Term Agreement until February 2027, full-time position located in Kangaroo Flat.

Whatyou’llbring to the role

To succeed in this role,you’llconsistently deliver exceptional customer service.We’dlove you to have:

• Experience in customer service environment and the ability to achieve targets
• Strong attention to detail to ensure secure,accuratetransactions with a risk mindset
• Confidence to communicate with new and existing customers face to face and over the phone
• Eagerness to understand and communicate what makes our bank different
• Drive for collaboration -mateshipis crucial for us to work together and achieve our goals
• Experience in the banking and finance industry is a plus but certainly not essential

So, whyworkwith us?

• Wantbigimpact that matters?Here,you’llknow your work directlybenefitsthe customers and communities we all serve.
• Want to be more than just a number?Join a team that truly values you – and that getsmore and morediverse, every day.
• Want careeropportunityand flexibility?You can achieve so much here, with flexible policies and a team that believes in you.

You’llalso get access toa great rangeof benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Our corporate university ‘BEN U’to takeyour learning to the next level.

We’remakingbetter,bigger. Andwe’llget there with you.

Thinkyou’reour newest customer service expert? Now’s the time to set your sights even higher –onthe future you and the future career you deserve.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.

We are committed to responding to all candidates, regardless of the outcome of your application.