Customer Advisor | Dee Why | NSW

Bendigobank; Sydney; On-site; AUD 55,000 - 72,000; Full time

Benefits offered by this job

Health and wellbeing support

Gym membership discounts

Private health insurance options

Employee Assistance Program (EAP)

BEN U corporate university

Job summary

Bendigo Bank in Dee Why is seeking a Customer Advisor to help customers achieve their banking goals. You will be the face of the branch, handling transactions, guiding digital banking, and partnering with specialists to tailor solutions.

We offer on-the-job training, development opportunities, and a supportive culture focused on making a difference for customers and communities.

Qualifications

• Experience in customer service environment.
• Ability to achieve targets and maintain accuracy in transactions.
• Strong communication skills with customers in person and over the phone.
• Interest in banking and finance industry is a plus.

Responsibilities

• Engage customers to identify needs and recommend solutions with specialists.
• Assist with transactions, cash handling, and inquiries while managing risk.
• Educate customers on online banking and digital platforms.
• Participate in on-the-job training and development opportunities.

Skills

Customer service

Target achievement

Attention to detail

Communication

Banking knowledge

Collaboration

Job description

It starts here. With Bendigo Bank... and you.

We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.

Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.

Whether you're assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you'll value how it feels to make a difference in people's lives.

In this dynamic and high-impact role, you'll make your mark by:

Exploring customers' needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.

Keeping up with constant change. You'll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.

Being the face of the branch and customer service. Become our customer's go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.

Embracing an attitude of lifelong learning. Bring your brilliant mind, and we'll help you take your career to the next level with on-the-job training and external development opportunities.

Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place... while having some fun along the way!

This is a permanent,full-time position located in our Dee Why Branch.

What you'll bring to the role

To succeed in this role, you'll consistently deliver exceptional customer service. We'd love you to have:

Experience in customer service environment and the ability to achieve targets

Strong attention to detail to ensure secure, accurate transactions with a risk mindset

Confidence to communicate with new and existing customers face to face and over the phone

Eagerness to understand and communicate what makes our bank different

Drive for collaboration - mateship is crucial for us to work together and achieve our goals

Experience in the banking and finance industry is a plus but certainly not essential

So, why work with us?

Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve.

Want to be more than just a number? Join a team that truly values you - and that gets more and more diverse, every day.

Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

You'll also get access to a great range of benefits, including:

Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.

Our corporate university 'BEN U' to take your learning to the next level.

We're making better, bigger. And we'll get there with you.

Think you're our newest customer service expert? Now's the time to set your sights even higher - on the future you and the future career you deserve.

Screening and interviews may commence prior to closing date.

We are committed to responding to all candidates, regardless of the outcome of your application.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don't hesitate to reach out if you require any adjustments to the application or interview processes.