Customer Advisor | Cairns

Bendigo Bank; Cairns Regional; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Health and wellbeing support

BEN U corporate university

Job summary

Bendigo Bank is seeking a Relief Customer Advisor to provide frontline service across a range of Cairns branches. You’ll assist customers with transactions, promote online banking, and tailor product recommendations to individual needs, all while upholding security and risk controls.

The role requires frequent travel between branches, adaptability to varying locations, and a strong customer-service mindset.

Qualifications

• Strong customer service experience in fast-paced environments.
• Ability to handle cash transactions accurately with attention to detail.
• Willingness to travel between branches and work across multiple locations.
• Excellent communication skills and a proactive attitude.

Responsibilities

• Assist customers with transactions and banking needs across branches.
• Educate customers on online platforms and digital banking features.
• Recommend suitable products and services based on customer needs.
• Process transactions, handle cash, and address customer inquiries while maintaining risk controls.

Skills

Customer service

Adaptability

Communication

Local travel

Team collaboration

Job description

It starts here. With Bendigo Bank… and you.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Your role as a Relief Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals across a range of branches.

Whether you’re assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.

In this dynamic and high-impact role, you’ll make your mark by:

• Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and collaborating with different specialists within different branches.
• Keeping up with constant change. You’ll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Being an ambassador for our brand. Become the branches and customers’ specialist for processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and external development opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

This 12-month fixed term contract, full-time position located in the Cairns region where you will work across a range of branches, having flexibility for travel will allow you to have genuine variety in your work week where relief allowances will also apply.The roster is 76 hours per fortnight, Monday to Friday 8.45am – 5.15pm.

What you’ll bring to the role

To succeed in this role, you’ll consistently deliver exceptional customer service. We’d love you to have:

• Strong adaptability and flexibility, easily switching between tasks and locations on a regular basis
• Experience in customer service environment and the ability to achieve targets
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset
• Confidence to communicate with new and existing customers face to face and over the phone
• Eagerness to understand and share what makes our bank different
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals
• Experience in the banking and finance industry is a plus but certainly not essential

A valid driver’s licence and access to a vehicle is essential for this role as you will be required to drive to different branches.

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.
• Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

You’ll also get access to a great range of benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Our corporate university ‘BEN U’ to take your learning to the next level.

We’re making better, bigger. And we’ll get there with you.

Think you’re our newest relief customer service expert? Now’s the time to set your sights even higher – on the future you and the future career you deserve.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.

Screening and interviews may commence prior to closing date.

We are committed to responding to all candidates, regardless of the outcome of your application.