Customer Advisor - Banking

NAB; Roma; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Banking discount

Travel & Fitness discounts

Leave benefits

Job summary

NAB in Roma is looking for a Branch Customer Advisor to deliver a seamless, customer-centric service at the frontline. You’ll be the first point of contact for customers, helping with account openings, banking transactions, and everyday inquiries, while upholding the bank's Smarter Banking options.

No prior banking experience is required as full training is provided; you’ll join a supportive team with career development, attractive discount programs, and a culture that values diversity and

Qualifications

• Customer service skills and ability to handle inquiries with empathy.
• Strong communication and interpersonal skills.
• Team-oriented with attention to detail.

Responsibilities

• Serve as first point of contact for customers at the Roma branch.
• Assist with account openings and banking transactions.
• Promote and explain Smarter Banking options to customers.

Skills

Customer service

Communication

Team player

Job description

Branch Customer Advisor – Banking – Roma

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

The Hours (Monday - Friday):

Join our team in this role within the hours 8:30am - 5:00pm, Monday to Friday.

More focus on you:

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• For more information on NAB Colleague Benefits and Perks visit our website.

Each day, you’ll go above and beyond to:

• Support NAB’s Roma branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers
• No banking experience required - Full training provided

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

Join NAB

If you think this role is the right fit for you, we would love to hear from you.

Unsolicited CVs from agencies will not be accepted.