Customer Advisor - Adelaide South

NAB; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Banking discounts

Comprehensive benefits

Diverse leave options

Job summary

NAB in Adelaide is seeking a Branch Customer Advisor to be the first point of contact for customers, helping with account openings and transactions.

You will identify the best banking solutions and demonstrate self-service options to make banking simple, easy and secure. Join a diverse, inclusive team delivering gold-class service.

Qualifications

• First point of contact for NAB customers at Adelaide South and West branches.
• Identify suitable products and services for customers, e.g., accounts and transactions.
• Promote Smarter Banking options for self-service and digital channels.

Responsibilities

• Support NAB customers as the primary contact at branch locations.
• Assist with account openings, unsecured lending and banking transactions.
• Demonstrate Smarter Banking options to simplify and secure banking.

Skills

Customer service

Team player

Attention to detail

Job description

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Branch Customer Advisor – Banking

Each day, you’ll go above and beyond to:

• Support one of NAB's Adelaide South and West branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this role full-time 5 days per week.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.