Customer Advisor

Boots; Town Of Cambridge; Presencial; AUD 34.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption"

Flexible benefits scheme

Descripción de la vacante

Boots is hiring a Customer Advisor to work onsite, helping customers at tills, offering product advice, and ensuring a clean and organized store environment. The role includes supporting various store tasks and participating in training programs.

We offer award-winning training accredited by the Institute of Customer Service, along with generous employee discounts, a discretionary annual bonus, and a flexible benefits scheme.

Formación

• Full training is provided for this role.
• Excellent communication and listening skills.
• Enjoy working as part of a team, promoting a collaborative dynamic.
• A focus on great customer interactions and going the extra mile.

Responsabilidades

• Help customers on tills and in-store service.
• Advise customers and promote products and offers.
• Keep stock organized and the shop floor presentable.
• Support the team to ensure a smooth store operation.
• Participate in award-winning training accredited by the Institute of Customer Service.

Descripción del empleo

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:

• Experience providing customer care and delivering great customer service, but this is not essential.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme